We are THE leader in the Canadian power generation industry – and are growing fast with branches in Mississauga ON, Sudbury ON, Edmonton AB, Calgary AB, Maple Ridge BC, Kamloops BC and Kelowna BC.

We believe that by working as a team, we achieve far more than we ever could as go-it-alone individuals. We believe in bettering the world around us by supporting charities.

To build our team of industry-leading experts, we are always on the lookout for individuals who have the right attitude, a proven track record of hard work, extraordinary achievement, experience in industrial sales and customer or technical service. If you are the best at what you do, please send us your resume and a brief cover letter to careers@totalpower.ca. Indicate the type of job you are applying for in the subject line of the e-mail.


Career Opportunities

Currently Total Power has the following career opportunities. While we appreciate your interest in our company, only qualified candidates will be contacted. You can also connect with Total Power online through LinkedIn.

Account Manager - GTA or Ottawa, ON

Account Manager - GTA or Ottawa, ON

Great Toronto Area or Ottawa

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Respected throughout the industry, Total Power had built its success through expertise, integrity and innovation in providing on-site power solutions.  For more than 50 years, our unparalleled reputation for delivering valuable generator solutions and superior customer service has been built by our loyal customers.  We have grown to become one of Canada’s largest and most well established Critical Power Specialists.  Delivering safe, reliable generator solutions and offering long-term protection for the complete power generating system is what Total Power excels at, every day.

We are currently seeking an Account Manager for our GTA/Ottawa location.  As an integral part of the Sales Team, the Account Manager will have direct responsibility and accountability for selling power generation solutions to a defined set of accounts in Ontario. The ability to combine sales and customer service expertise with professional management skills will be a key to success in this role. Execution is also a key skill required to meet the needs of the customer and to provide the best customer ‘sales experience’ in the industry.

Responsibilities will include, but are not limited to:

  • Work with potential and existing customers to sell the Company’s products
  • Prepare, estimate, coordinate and deliver timely and accurate presentations and proposals
  • Collaborate with colleagues to promote Total Power products and to facilitate smooth projects
  • Actively pursue information which will benefit the sales team – eg. Sales opportunities, names of upcoming projects, successful bidders, pricing feedback, etc.
  • Manage sales with the aim of achieving gross margins and sales revenue that exceed forecasts
  • Ensure that the right product is supplied
  • Develop and maintain a customer and prospect list
  • ‘Cold Call’ as required
  • Participate in company sponsored sales training as provided
  • Provide reports and forecasts as requested on a timely basis
  • Take a proactive approach in resolving customer complaints and disputes
  • Work with others in the Company to grow, set and exceed Company objectives
  • Other tasks and responsibilities as may be required from time to time consistent with this position and the job description and duties set out herein

Education and other Requirements:

  • Minimum 3 years successful technical sales experience in a related industry
  • Some related college or university courses preferred
  • Excellent written and oral communication skills
  • Ability to attend and conduct presentations
  • Technical aptitude (equipment, power, control systems, industrial network and electrical generation)
  • Excellent computer and software skills, including working knowledge of Microsoft Office Suite
  • Valid driver’s license and satisfactory driving record, as business travel will be required. Approximately 50% travel requirement
  • Excellent organizational skills and strong ability to deal with competing priorities
  • Excellent interpersonal and customer service skills
  • Accuracy and attention to detail while working under tight deadlines
  • Ability to build and maintain lasting relationships with our customers and suppliers
  • In the case of a power outage or declared State of Emergency by any level of Government, be available for work
  •  Lifting or moving up to 30lbs may be required

Only those selected for an interview will be contacted. 

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. 

No Agencies please.

Parts Representative (15 months contract) - Mississauga, ON

Parts Representative (15 months contract) - Mississauga, ON

Mississauga, ON

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Respected throughout the industry, Total Power had built its success through expertise, integrity and innovation in providing on-site power solutions.  For more than 50 years, our unparalleled reputation for delivering valuable generator solutions and superior customer service has been built by our loyal customers.  We have grown to become one of Canada’s largest and most well established Critical Power Specialists.  Delivering safe, reliable generator solutions and offering long-term protection for the complete power generating system is what Total Power excels at, every day.

We are currently seeking a Parts Representative for our Mississauga location. Please note this is a 15 months contract position.

Responsibilities include, but are not limited to:

  • Sourcing parts: Procure parts via catalogues or calling vendors and OEM dealers.
  • Ordering parts, ensuring follow up and communication regarding delivery status both internally and externally.
  • Utilizing ERP software (GP) to monitor internal requirements and assign parts to work orders.
  • Accurately creating, processing, and completing purchase orders, receivers, work orders, and invoices/credit memos.
  • Manage customer orders, inquiries, complaints and quote requests.
  • Consistently follow up on open activities.

 Education and other Requirements:

  • 1-3 years of parts and/or inside sales in similar environment required.
  • Mechanical or electrical acumen with an understanding of engine and/or generator basics is strongly desired.
  • Ability to lift or move 25 to 50lbs. may be required.
  • Excellent working knowledge of Microsoft Office, and strong computer skills / aptitude; demonstrated ability to adapt to new software systems.
  • Time management, accountability, and dependability.
  • Resourcefulness and initiative.
  • Excellent communication skills, both verbal and written.
  • Excellent customer service skills.
  • Accuracy and attention to detail while working under tight deadlines.
  • Excellent organizational skills with strong multi-tasking and prioritizing capabilities.
  • In the case of a power outage or declared State of Emergency by any level of Government in Ontario, be available for work.

Only those selected for an interview will be contacted. 

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability.

No Agencies please.

Field Service Technician - Ottawa, ON

Field Service Technician - Ottawa, ON

Ottawa, ON

Download Information Package

Respected throughout the industry, Total Power had built its success through expertise, integrity and innovation in providing on-site power solutions.  For more than 50 years, our unparalleled reputation for delivering valuable generator solutions and superior customer service has been built by our loyal customers.  We have grown to become one of Canada’s largest and most well established Critical Power Specialists.  Delivering safe, reliable generator solutions and offering long-term protection for the complete power generating system is what Total Power excels at, every day.

Reporting to the Service Manager, the Field Service Technician will provide superior customer service to clients primarily in Ottawa area by maintaining, repairing, and testing both natural gas and diesel generators in an efficient and timely manner.

 Responsibilities will include, but are not limited to:

  • Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for customer generators as efficiently as possible.
  • Test, measure, and verify electrical component operations, including energized components and electrical fields.
  • Program, test, and connect transfer switches.
  • Program, test, and trouble shoot both generator set and synchronizing controls system.
  • Conduct startups and load bank tests as required.
  • Operate / diagnose engine driven gensets powered by diesel or natural gas.
  • Build strong customer relationships by engaging in positive, professional communications.
  • Maintain all company tools and materials, including an accurate inventory of parts.
  • Communicate with the Supervisor on all aspects of service.
  • Complete required service and equipment performance reports as required.
  • Other related duties as required.

Education and other Requirements

  • Minimum 3 years’ experience as a generator field service technician.
  • College-level Power Generation Diploma, Certified Mechanic with electrical skills or Licensed Electrician with mechanical skills preferred.
  • A valid ON driver’s license in good standing.
  • Working knowledge of D/C and A/C electrical systems.
  • Mechanical, engine, and electrical trouble shooting skills.
  • Superior customer service skills and track record.
  • Professional verbal and written communication skills.
  • Comfortable using MS Office suite including Outlook suite.
  • Strong time management skills.
  • The ability to work efficiently with minimal supervision.
  • In the case of a power outage or declared State of Emergency by any level of Government in ON, be available for work.

Working Conditions

  • After hours On-Call – Required
  • Heavy lifting and physical exertion is required
  • Ability to work irregular hours / overtime
  • Full time position plus approved OT
  • Willing to work locally and throughout the Province of Ontario
  • Travel will be required.  A valid passport and ability to enter the US for factory training may be required on occasion.

Please note that only candidates selected for interviews will be contacted.

Selected candidates with disabilities who require special needs in the selection process will be accommodated to the best of our ability.

No Agencies Please

Customer Support Specialist (Dispatcher) - Mississauga, ON

Customer Support Specialist (Dispatcher) - Mississauga, ON

Mississauga, ON

Download Information Package

Respected throughout the industry, Total Power had built its success through expertise, integrity and innovation in providing on-site power solutions.  For more than 50 years, our unparalleled reputation for delivering valuable generator solutions and superior customer service has been built by our loyal customers.  We have grown to become one of Canada’s largest and most well established Critical Power Specialists.  Delivering safe, reliable generator solutions and offering long-term protection for the complete power generating system is what Total Power excels at, every day.

Total Power is currently seeking a Customer Support Specialist (Dispatcher) for our Mississauga location.

Reporting to the Regional Operations Manager, the Customer Support Specialist is a professional who excels in the coordination of activities to deliver excellent customer service. These activities include scheduling, excellent communication (with customers, technicians and other internal staff), a sense of urgency, a high degree of organization to administer and maintain control of work in progress, invoicing on a timely and accurate basis, business growth through following up on service recommendations, and providing contract and rental leads to service sales.

Responsibilities will include, but are not limited to:

  • Ensure all customer interactions (both internally and externally) are performed to the expectations of WOW customer service, including facilitating our commitment to be on time, conveying what to expect, ensuring the technician arrives prepared, and developing a strong relationship and understanding of the various sites and site personnel.
  • Efficient scheduling of contracted maintenance, emergency calls, quoted repairs, and warranty service minimizing windshield time and maximizing productivity.
  • Ensure that each technician is qualified to perform the work at a given site and clearly communicated to with regards to the requirements of the job, including the site contact.
  • Maintain open communication with Service Managers to maximize awareness of field operations and requirements.
  • Open warranty work orders including managing the communication with technicians re the time allowed to complete the repair once approvals are received from the manufacturer.
  • Confirm availability and staging of all required parts and/or equipment for the technician at the most efficient pickup point including off-site storage units.
  • Facilitate payment means, pre-approvals, purchase orders, and initiate opening of new accounts.
  • Daily Invoicing – ensure work orders are opened and closed on a timely basis to properly support technicians in field and to increase productivity.
  • Verifying technician time cards – submit technician time cards to the manager daily. Prior to submission, verify that time sheet numbers align with invoicing. Notify the manager of any discrepancies.
  • Documentation – as work orders are completed, ensure that any noteworthy information relayed by the technician e.g. parts required, cable lengths, number of techs required for execution, or any other special requirements are documented accurately for future reference.
  • Other duties as assigned.

Education and other Requirements

  • Minimum 2 years’ dispatching experience in a similar industry.
  • Demonstrated ability to troubleshoot basic questions of a technical nature.
  • Excellent working knowledge of Microsoft Office, and strong computer skills / aptitude.
  • Time management, accountability, and dependability.
  • Excellent communication; verbal and written.
  • Excellent problem solving, negotiation, and decision making skills.
  • Excellent organizational skills with strong multi-tasking capabilities.
  • In the case of a power outage or declared State of Emergency by any level of Government in Ontario, be available for work.

 Selected candidates with disabilities who require special needs in the selection process will be accommodated to the best of our ability.

Please note that only candidates selected for interviews will be contacted. 

No Agencies, please

 

Recruiter - Mississauga, ON

Recruiter - Mississauga, ON

Mississauga, ON

Download Information Package

Respected throughout the industry, Total Power had built its success through expertise, integrity and innovation in providing on-site power solutions.  For more than 50 years, our unparalleled reputation for delivering valuable generator solutions and superior customer service has been built by our loyal customers.  We have grown to become one of Canada’s largest and most well established Critical Power Specialists.  Delivering safe, reliable generator solutions and offering long-term protection for the complete power generating system is what Total Power excels at, every day.

Total Power is currently seeking a Recruiter for our Mississauga location.

The Recruiter is responsible for the day to day administration and execution of recruitment, selection and on-boarding activities across Canada.  This includes providing consultation and support to hiring managers on all aspects of the hiring and on-boarding process in alignment with applicable Provincial laws.

Responsibilities will include, but are not limited to:

  • Partner with hiring managers to develop and define job postings; determine and execute thorough candidate sourcing strategies; screen suitable candidates; support managers with the interview process if/as applicable.
  • Create offer packages and ensure the testing and background check requirements are completed.
  • Develop, administer and manage new hire orientation, on-boarding and mentoring programs.
  • Execute long and short-term strategies to build and maintain viable talent pipelines.
  • Consistently deliver a best-in-class experience to all candidates applying to the organization – providing excellent customer service for external and internal stakeholders.
  • Bring forward ideas and solutions to assist with the growth of recruitment and hiring of candidates.
  • Improve our social media presence and overall brand awareness in the market.
  • Partner with appropriate co-operative education programs and other educational institutions as required in order to tap into appropriate talent channels.
  • Coordinate and participate in recruitment events and job fairs to educate students and the community about Total Power.
  • Administer and track recruitment activities and new hire training.
  • Other tasks and responsibilities as assigned.

Education and other Requirements:

  • Post-secondary education in Human Resources or equivalent required.
  • Minimum 3 years of successful full cycle recruitment experience in a corporate, multi-provincial environment required.
  • Recruitment experience with field service staff is considered an asset.
  • Natural ability to determine best candidates required.
  • Excellent computer skills in a Microsoft environment
  • Thorough knowledge of all relevant Employment and Human Rights related legislation in Ontario, BC and Alberta
  • Understand and anticipate labour market trends.
  • Able to effectively communicate in a positive and professional manner (written and verbal).
  • Excellent organizational skills are required to support multiple staffing demands and accomplish many tasks simultaneously.
  • High level of accuracy, sense of urgency, and strong attention to detail.
  • In the case of a power outage or declared State of Emergency by any level of Government in Ontario, be available for work.

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. 

Only those selected for an interview will be contacted.  

No Agencies please.

Generator Rental Technician - Sudbury, ON

Generator Rental Technician - Sudbury, ON

Sudbury, ON

Download Information Package

Respected throughout the industry, Total Power had built its success through expertise, integrity and innovation in providing on-site power solutions.  For more than 50 years, our unparalleled reputation for delivering valuable generator solutions and superior customer service has been built by our loyal customers.  We have grown to become one of Canada’s largest and most well established Critical Power Specialists.  Delivering safe, reliable generator solutions and offering long-term protection for the complete power generating system is what Total Power excels at, every day.

We are currently looking for a Rental Technician for our Sudbury location. Primary responsibilities include rental equipment delivery/pickup, set-up/teardown, customer satisfaction and equipment inspection, repair and maintenance.  Prepares and records rental equipment and accessories delivered.  Delivers equipment with the Company’s rental trucks and trailers.  Inspects rental equipment when it returns ensuring all equipment and accessories are returned with no damage. Responsible for maintaining the complete rental fleet.

Responsibilities will include, but are not limited to:

  • Safely delivers equipment and accessories.
  • Provide instruction on proper and safe use of rented goods.
  • Tear down and pick up of rented goods and accessories, document on Company forms.
  • Prepares rental equipment and accessories for delivery.
  • Prepares returned equipment and accessories for future rental.
  • Inspect rental equipment when picked up or returned to the shop, ensuring everything is returned and identifying any damage or misuse.
  • Responsible for regular maintenance and cleanliness of vehicles and generators.
  • Comply with all health and safety regulations.
  • Demonstrate safe work practices/behaviour at all times according to company’s Health and Safety Program.
  • Repair and maintenance of rental equipment and accessories as instructed.
  • Supports Shop Supervisor with misc. deliveries and pickups.
  • Assist other drivers and technicians loading and unloading, to get in and out of the shop on a timely basis.
  • Maintain strong customer communication and always inform the customer upon arrival and departure from site.
  • Must present themselves in a professional manner and ready to help the customer at all times.
  • Other tasks and responsibilities as may be required from time to time consistent with the position of Rental Technician and the job description and duties set out above.

Qualifications:

  • Valid driver’s G license – clean driving record.
  • Ability to drive large trucks and tow equipment.
  • Must have basic mechanical skills (basic oil and filter change).
  • Positive attitude and willingness to learn.
  • Ability to lift 50lbs and to work independently with minimal supervision.
  • Available for on-call services outside regular business hours.
  • Commitment to providing world-class Customer Service.
  • Good communication skills are essential (written, verbal and listening).
  • Forklift certification or equivalent experience.
  • Provide/Maintain personal hand tools.
  • Any WHIMIS, NORCAT or any mining site orientation would be an asset.
  • In the case of a power outage or declared State of Emergency by any level of Government in Ontario, be available for work.

Only those selected for an interview will be contacted. 

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability.

No Agencies please.

Field Service Technician - Mississauga, ON

Field Service Technician - Mississauga, ON

Mississauga, ON

Download Information Package

 

Generator Field Service Technician – East, Central or West GTA

Respected throughout the industry, Total Power had built its success through expertise, integrity and innovation in providing on-site power solutions.  For more than 50 years, our unparalleled reputation for delivering valuable generator solutions and superior customer service has been built by our loyal customers.  We have grown to become one of Canada’s largest and most well established Critical Power Specialists.  Delivering safe, reliable generator solutions and offering long-term protection for the complete power generating system is what Total Power excels at, every day.

Reporting to the Service Manager, the Service Technician will provide superior customer service to clients primarily in the East, Central or West GTA area by maintaining, repairing, and testing both natural gas and diesel generators in an efficient and timely manner.

Responsibilities will include, but are not limited to:

  • Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for customer generators as efficiently as possible.
  • Test, measure, and verify electrical component operations, including energized components and electrical fields.
  • Program, test, and connect transfer switches.
  • Program, test, and trouble shoot both generator set and synchronizing controls system.
  • Conduct startups and load bank tests as required.
  • Operate / diagnose engine driven gensets powered by diesel or natural gas.
  • Build strong customer relationships by engaging in positive, professional communications.
  • Maintain all company tools and materials, including an accurate inventory of parts.
  • Communicate with the Supervisor on all aspects of service.
  • Complete required service and equipment performance reports as required.
  • Other related duties as required.

Education and other Requirements

  • Minimum 3 years’ experience as a generator field service technician.
  • College-level Power Generation Diploma, Certified Mechanic with electrical skills or Licensed Electrician with mechanical skills preferred.
  • A valid ON driver’s license in good standing.
  • Working knowledge of D/C and A/C electrical systems.
  • Mechanical, engine, and electrical trouble shooting skills.
  • Superior customer service skills and track record.
  • Professional verbal and written communication skills.
  • Comfortable using MS Office suite including Outlook suite.
  • Strong time management skills.
  • The ability to work efficiently with minimal supervision.
  • In the case of a power outage or declared State of Emergency by any level of Government in ON, be available for work.

Working Conditions

  • After hours On-Call – Required
  • Heavy lifting and physical exertion is required
  • Ability to work irregular hours / overtime
  • Full time position plus approved OT
  • Willing to work locally and throughout the Province of Ontario
  • Travel will be required. A valid passport and ability to enter the US for factory training may be required on occasion.

Please note that only candidates selected for interviews will be contacted.

Selected candidates with disabilities who require special needs in the selection process will be accommodated to the best of our ability.

 No Agencies Please

Branch Service Manager - Kamloops, BC

Branch Service Manager - Kamloops, BC

Kamloops, BC

Download Information Package

Respected throughout the industry, Total Power had built its success through expertise, integrity and innovation in providing on-site power solutions.  For more than 50 years, our unparalleled reputation for delivering valuable generator solutions and superior customer service has been built by our loyal customers.  We have grown to become one of Canada’s largest and most well established Critical Power Specialists.  Delivering safe, reliable generator solutions and offering long-term protection for the complete power generating system is what Total Power excels at, every day.

Total Power is currently seeking a Branch Service Manager for our Kamloops office.

The Branch Service Manager (BSM) will be responsible for Kamloops and BC Interior Service Sales, Field Service, Parts, and Facility Management. The BSM will promote, sell, and professionally execute after sales services with the goal of achieving our Field Service, Parts Sales, Rental Sales and Income targets.  Provide direct reports with leadership and mentoring to accomplish optimum productivity and loyalty.  Act as the primary point of contact for all matters related to the building and infrastructure of the Kamloops office.

Responsibilities will include, but are not limited to:

  • Provide direction and support to Kamloops’s Service Sales Representative, Technicians, Parts Shipper, and Administrative Support Staff. Hold them accountable for quality, productivity, and customer service.
  • Direct support and responsibility of Kamloops’s Service Sales Representative in achieving new agreement sales targets, major repairs, rentals, and Agreement retention rates.
  • Increase technician productivity with the objective of improving our competitiveness and increasing income.
  • Project manage major repairs and special projects ensuring the proper number of hours and material is quoted with on time service delivery.
  • Develop and enforce procedures that will increase warranty compensation. Work directly with Generac and other suppliers on dispute resolution and denied claims.
  • Responsible for field service accounts receivable issue resolution. Take a proactive approach in resolving customer complaints and disputes.
  • Lead contact for facility – landlord communication, alarm system, keys, cleaners, inspectors, fire extinguishers, life safety inspections, etc. Identify and report any necessary building repairs, obtain estimates and coordinate repairs upon approval.
  • Responsible for ensuring a professional and safe work environment for all employees.
  • Assist technicians in determining if they should proceed or stop work on start ups, load banks, and other service activity where H&S or site preparedness has been raised as an issue.
  • Manage and approve technician overtime.
  • Complete a “Work With” with each technician a minimum of 2 times per year. This valuable time will be used to encourage feedback and recommendations plus ensuring appropriate Service Delivery, Technician On Site Performance, and Health and Safety levels.  “Work With” requirements will increase with new technicians as needed.
  • Provide budgets, forecasts, and operational objectives as requested and required.
  • Organize a minimum of two social events annually
  • Assist HR with; employee relations, investigations, disciplinary actions and onboarding of new employees.
  • Human resource duties include; timely annual and semi-annual employee reviews, recruiting, compensation, team building events, disciplinary action, employee development, safety and training
  • Primary decision maker in the event of a power outage or a declared state of emergency by any level of Government within the region.
  • Other tasks and responsibilities as may be required from time to time consistent with the position of Branch Service Manager and the job description and duties set out herein

Education and other Requirements:

  • High school graduate, post secondary education is an asset.
  • 5+ years of related experience in a similar environment required
  • Excellent working knowledge of Microsoft Office and computers.
  • Previous experience with Great Plains, Finance Reporter and CRM an asset.
  • Valid driver’s license and personal vehicle insurance.
  • Ensure all company documents are accurate, professional, spell checked, and aesthetically pleasing for all our customers and suppliers.
  • Adhere to all Health and Safety rules and recommendations, never making compromises in a situation that is potentially unsafe.
  • The Product Support team is to “Provide the Best Customer Service in the Industry”. Work with the Director and peers to develop, recommend and establish policies, practices, and systems to achieve this strategic objective.
  • Present a professional image to the company’s customers and suppliers by maintaining the highest ethical standard of conduct.
  • In the case of a power outage or declared State of Emergency by any level of Government in British Columbia, be available for work.
  • Travel and overtime as required.
  • Lifting or moving up to 40lbs may be required.

Selected candidates with disabilities who require special needs in the selection process will be accommodated to the best of our ability.

Please note that only candidates selected for interviews will be contacted.

No Agencies, please