We are THE leader in the Canadian power generation industry – and are growing fast with branches in Mississauga ON, Sudbury ON, Edmonton AB, Calgary AB, Maple Ridge BC, Kamloops BC and Kelowna BC.

We believe that by working as a team, we achieve far more than we ever could as go-it-alone individuals. We believe in bettering the world around us by supporting charities.

To build our team of industry-leading experts, we are always on the lookout for individuals who have the right attitude, a proven track record of hard work, extraordinary achievement, experience in industrial sales and customer or technical service. If you are the best at what you do, please send us your resume and a brief cover letter to careers@totalpower.ca. Indicate the type of job you are applying for in the subject line of the e-mail.


Career Opportunities

Currently Total Power has the following career opportunities. While we appreciate your interest in our company, only qualified candidates will be contacted. You can also connect with Total Power online through LinkedIn.

Centralized Support Manager - Mississauga, ON

Centralized Support Manager - Mississauga, ON

Mississauga, ON

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Respected throughout the industry, Total Power had built its success through expertise, integrity and innovation in providing on-site power solutions.  For more than 50 years, our unparalleled reputation for delivering valuable generator solutions and superior customer service has been built by our loyal customers.  We have grown to become one of Canada’s largest and most well established Critical Power Specialists.  Delivering safe, reliable generator solutions and offering long-term protection for the complete power generating system is what Total Power excels at, every day.

The Centralized Support Manager is responsible for the day-to-day leadership and operation of the Central Services Support Team and providing operational and training support to our regional offices to deliver the customer service strategy.  The Centralized Support Manager ensures our branch and regional office teams follow the standard processes defined by the company.

Responsibilities will include, but are not limited to: 

  • Centralized Billing
    • Responsible for service billing and credit processing for all service work nationally.
    • Ensure invoices are generated in a timely manner per goals set by the National Director of Product Support.
    • Ensure accuracy of billing rates and fees.
    • Ensure credits and invoice disputes are handled in a timely manner through approval channels per the credit approval process (to be defined).
  • National Accounts
    • Responsible for all support and coordination of National account customers.
    • Ensure national account coordinator(s) review and understand national account contracts and requirements.
    • Ensure timeliness and accuracy of consolidated billing, inspections reports, MOPS, and other documentation as required by the national account customer.
    • Ensure branch dispatchers and subcontractors schedule and coordinate calls in alignment with the national account contract obligations.
    • Validate all subcontractor fees per the subcontract agreement.
  • Warranty Support
    • Define best practices and processes for profitable warranty recovery.
    • Ensure that branches are completing repairs in a timely manner.
    • Ensure branch service staff and technicians are aware of time allowed to complete the warranty repair and that necessary approval is received from the manufacturer prior to completing the work.
    • Track warranty payment compared to submittal and works with Generac, technicians and branch service managers to achieve 100% payments.
    • Develop and enforce procedures that will increase warranty compensation.
    • Work directly with Generac and other suppliers on dispute resolution and denied claims. Meet or exceed warranty recovery goals as set by National Director of Product Support.
  • Customer Satisfaction
    • Maintain a customer satisfaction scorecard and survey process. Meet or exceed survey and satisfaction goals as determined by the National Director of Product Support.
  • Training and Process Implementation
    • Define, map, communicate, and train branch service teams on processes and best practices. This will include assistance with onboarding and training of new branch administrative employees on software, creating service work orders, dispatching service technicians, managing smart lists, credit card processing and any other systems and processes related to service.
    • Responsible for identifying areas for improvement, including but not limited to software enhancements, creation of forms, and technology investments to streamline central services processes and dispatching.
  • Branch Support and Analytics
    • Provide branch service staff with guidance and support on aging and incomplete work orders, past due preventative maintenance (MCC) work orders, and warranty claims.
    • Responsible for generating all MCC work orders for the branches.
    • Responsible for communication, processes and support with after-hours answering service company and emergency preparedness.
  • Time Entry Support
    • Ensure all branches enter time cards info into system verifying that time sheet numbers align with invoicing. Bring any discrepancies to the Branch Service Manager’s attention.  Forward reviewed time-cards to payroll at the beginning of each week. 

Education and other Requirements

  • 5+ years of related management experience in a similar industry.
  • Strong HR management, interpersonal, and customer service skills.
  • Team building, coaching, training, with the ability to coordinate activities, and improve task efficiency.
  • Experience with annual and semi-annual performance reviews, recruiting support, developing written procedures, training and scheduling.
  • Excellent working knowledge of Microsoft Office and computers business systems.
  • Time management, accountability, and dependability.
  • Excellent communication; verbal and written.
  • Resourcefulness and initiative.
  • Problem solving, negotiation, decision making, and judgment.
  • Excellent organizational skills with strong multi-tasking capabilities.
  • Process development, written procedures, and related training.
  • In the case of a power outage or declared State of Emergency by any level of Government in Ontario, be available for work.
  • Overtime as required.

Only those selected for an interview will be contacted. 

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. 

No Agencies please.

 

Branch Service Manager - Kamloops, BC

Branch Service Manager - Kamloops, BC

Kamloops, BC

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Respected throughout the industry, Total Power had built its success through expertise, integrity and innovation in providing on-site power solutions.  For more than 50 years, our unparalleled reputation for delivering valuable generator solutions and superior customer service has been built by our loyal customers.  We have grown to become one of Canada’s largest and most well established Critical Power Specialists.  Delivering safe, reliable generator solutions and offering long-term protection for the complete power generating system is what Total Power excels at, every day.

Total Power is currently seeking a Branch Service Manager for our Kamloops office.

The Branch Service Manager (BSM) will be responsible for Kamloops and BC Interior Service Sales, Field Service, Parts, and Facility Management. The BSM will promote, sell, and professionally execute after sales services with the goal of achieving our Field Service, Parts Sales, Rental Sales and Income targets.  Provide direct reports with leadership and mentoring to accomplish optimum productivity and loyalty.  Act as the primary point of contact for all matters related to the building and infrastructure of the Kamloops office.

Responsibilities will include, but are not limited to:

  • Provide direction and support to Kamloops’s Service Sales Representative, Technicians, Parts Shipper, and Administrative Support Staff. Hold them accountable for quality, productivity, and customer service.
  • Direct support and responsibility of Kamloops’s Service Sales Representative in achieving new agreement sales targets, major repairs, rentals, and Agreement retention rates.
  • Increase technician productivity with the objective of improving our competitiveness and increasing income.
  • Project manage major repairs and special projects ensuring the proper number of hours and material is quoted with on time service delivery.
  • Develop and enforce procedures that will increase warranty compensation. Work directly with Generac and other suppliers on dispute resolution and denied claims.
  • Responsible for field service accounts receivable issue resolution. Take a proactive approach in resolving customer complaints and disputes.
  • Lead contact for facility – landlord communication, alarm system, keys, cleaners, inspectors, fire extinguishers, life safety inspections, etc. Identify and report any necessary building repairs, obtain estimates and coordinate repairs upon approval.
  • Responsible for ensuring a professional and safe work environment for all employees.
  • Assist technicians in determining if they should proceed or stop work on start ups, load banks, and other service activity where H&S or site preparedness has been raised as an issue.
  • Manage and approve technician overtime.
  • Complete a “Work With” with each technician a minimum of 2 times per year. This valuable time will be used to encourage feedback and recommendations plus ensuring appropriate Service Delivery, Technician On Site Performance, and Health and Safety levels.  “Work With” requirements will increase with new technicians as needed.
  • Provide budgets, forecasts, and operational objectives as requested and required.
  • Organize a minimum of two social events annually
  • Assist HR with; employee relations, investigations, disciplinary actions and onboarding of new employees.
  • Human resource duties include; timely annual and semi-annual employee reviews, recruiting, compensation, team building events, disciplinary action, employee development, safety and training
  • Primary decision maker in the event of a power outage or a declared state of emergency by any level of Government within the region.
  • Other tasks and responsibilities as may be required from time to time consistent with the position of Branch Service Manager and the job description and duties set out herein

Education and other Requirements:

  • High school graduate, post secondary education is an asset.
  • 5+ years of related experience in a similar environment required
  • Excellent working knowledge of Microsoft Office and computers.
  • Previous experience with Great Plains, Finance Reporter and CRM an asset.
  • Valid driver’s license and personal vehicle insurance.
  • Ensure all company documents are accurate, professional, spell checked, and aesthetically pleasing for all our customers and suppliers.
  • Adhere to all Health and Safety rules and recommendations, never making compromises in a situation that is potentially unsafe.
  • The Product Support team is to “Provide the Best Customer Service in the Industry”. Work with the Director and peers to develop, recommend and establish policies, practices, and systems to achieve this strategic objective.
  • Present a professional image to the company’s customers and suppliers by maintaining the highest ethical standard of conduct.
  • In the case of a power outage or declared State of Emergency by any level of Government in British Columbia, be available for work.
  • Travel and overtime as required.
  • Lifting or moving up to 40lbs may be required.

Selected candidates with disabilities who require special needs in the selection process will be accommodated to the best of our ability.

Please note that only candidates selected for interviews will be contacted.

No Agencies, please

Territory Sales Manager - Interior & Northern BC

Territory Sales Manager - Interior & Northern BC

Kelowna or Kamloops

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Respected throughout the industry, Total Power had built its success through expertise, integrity and innovation in providing on-site power solutions. For more than 50 years, our unparalleled reputation for delivering valuable generator solutions and superior customer service has been built by our loyal customers. We have grown to become one of Canada’s largest and most well established Critical Power Specialists. Delivering safe, reliable generator solutions and offering long-term protection for the complete power generating system is what Total Power excels at, every day.

Total Power is currently seeking a Territory Sales Manager, Interior and Northern BC. Working out of Kamloops or Kelowna, the Territory Sales Manager, is a sales professional with the accountability and responsibility for selling service agreements and rental sales within the territory. Having a passion to deliver results that achieve and surpass gross margin and sales revenue forecasts are essential for this role.

Responsibilities will include, but are not limited to:

  • Execute the sale of service agreements and rentals with the aim of achieving gross margins and sales revenue that exceed forecasts.
  • Identify, develop and execute plans to penetrate and maintain accounts for sustainable business.
  • Provide budgets and forecasts as requested.
  • Create timely and accurate estimates and quotations; follow-up on proposals to achieve monthly and annual goals
  • Travel the territory to ensure all services sold by the company are being fully marketed and/or represented to potential customers
  • Keep current all customer contact information, sales opportunities and quotes, update the status of all quotes and final disposition in Company CRM system.
  • Submit monthly reports summarizing prior month’s activities.
  • Present training seminars to end users. Provide Service training for Customers on codes, maintenance and basic operation of their equipment.
  • Promote the Company and its product offerings to new and existing customers.
  • Other tasks and responsibilities as may be required from time to time consistent with the position of Sales Territory Manager and the job description and duties set out herein.

Education and other Requirements:

  • Minimum 3 years successful technical sales experience in a related industry
  • Related college or university courses preferred
  • Thorough understanding of Service and Rental Contracts.
  • Excellent computer and software skills, including Microsoft Office Suite.
  • Valid driver’s license and satisfactory driving record, as business travel will be required. Approximately 50% travel requirement.
  • Good organizational, time management and prioritizing skills.
  • Excellent interpersonal and customer service skills.
  • Accuracy and attention to detail while working under tight deadlines.
  • Ability to build and maintain lasting relationships with our customers and suppliers.
  • In the case of a power outage or declared State of Emergency by any level of Government, be available for work.
  • Lifting or moving up to 30lbs may be required.

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability.

Please note that only candidates selected for interviews will be contacted.

No Agencies Please

Contract Agreement Administrator - Sudbury, ON

Contract Agreement Administrator - Sudbury, ON

Sudbury, ON

Download Information Package

Respected throughout the industry, Total Power had built its success through expertise, integrity and innovation in providing on-site power solutions.  For more than 50 years, our unparalleled reputation for delivering valuable generator solutions and superior customer service has been built by our loyal customers.  We have grown to become one of Canada’s largest and most well established Critical Power Specialists.  Delivering safe, reliable generator solutions and offering long-term protection for the complete power generating system is what Total Power excels at, every day.

Total power is currently seeking a Contract Agreement Administrator for our Sudbury location. Reporting to the National Service Sales Manager the Contract Agreement Administrator ensures that all new Service Agreements are entered into our Service operating platform (Great Plains). New service agreements are to be added into the system with detailed information required to execute on our commitments to our clients.  These activities include; excellent communication with customers, technicians, and other internal employees, a sense of urgency, and a high degree of organization.

Responsibilities include, but are not limited to:

  • Process and enter new Service Agreements into GP operating system.
  • Assist customers with maintenance agreement setup and follow up as required.
  • Work with Service team to help ensure first service visits are planned and executed as required.
  • Work with Parts Department and Service Sales Department to ensure the correct parts are entered into the Agreement electronically.
  • Work with accounting for any account changes for existing customers.
  • Create, organize and store new Customer Service Agreements.
  • Log and track all new maintenance agreements.
  • Assist Customer Support Group in resolving contract service issues as they arise.
  • Responsible for answering all incoming calls that are not routed through the auto attendant in a professional and friendly manor. Learn about the different aspects of the company so you can confidently answer a variety of questions from our customers.
  • Provide general information to callers.
  • In a friendly and courteous manor greet and direct all walk-in customers.
  • Provide general administrative and clerical support.
  • Receive and sort mail and deliveries.
  • Order, monitor and maintain office supplies.
  • Other related duties as assigned. 

Education and other Requirements

  • Previous work experience in contracts administration preferred.
  • College level education in a related field or equivalent in education and/or experience.
  • Excellent working knowledge of Microsoft Office, and strong computer skills / aptitude; demonstrated ability to adapt to new software systems.
  • Time management, accountability, and dependability.
  • Strong attention to detail.
  • Excellent communication; verbal and written.
  • Problem solving, negotiation, decision making, and judgment.
  • Excellent organizational skills with strong multi-tasking capabilities.
  • Process development, written procedures, and related training.
  • Sporadic travel to Mississauga branch required.
  • In the case of a power outage or declared State of Emergency by any level of Government in Ontario, be available for work.

Only those selected for an interview will be contacted. 

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability.

No Agencies please.

Business Intelligence Developer – Mississauga, ON

Business Intelligence Developer – Mississauga, ON

Mississauga, ON

Download Information Package

Respected throughout the industry, Total Power had built its success through expertise, integrity and innovation in providing on-site power solutions.  For more than 55 years, our unparalleled reputation for delivering valuable generator solutions and superior customer service has been built by our loyal customers.  We have grown to become one of Canada’s largest and most well established Critical Power Specialists.  Delivering safe, reliable generator solutions and offering long-term protection for the complete power generating system is what Total Power excels at, every day.

Total Power is currently seeking a Business Intelligence Developer.

The Business Intelligence (BI) Developer is responsible for the design, development and implementation of BI dashboards on the Dundas BI platform and BI reports in SSRS. The BI Developer will meet with stakeholders to gather requirements, design and develop solutions on the appropriate platform, and deliver the solutions for acceptance testing and feedback.

Responsibilities will include, but are not limited to:

  • Design, develop and deploy cubes, metric sets and dashboards on the Dundas BI reporting platform.
  • Write complex SQL queries for Microsoft Dynamics GP and CRM data.
  • Work with data warehouses and apply ETL processes as required.
  • Meet with key stakeholders throughout the organization to gather requirements for new projects, and provide timely updates on existing projects.
  • Assist with requests to alter or update existing SSRS forms as required.
  • Thoroughly and regularly update documentation throughout the development life-cycle.
  • Other related tasks and responsibilities as assigned.

Education and other Requirements:

  • Dundas BI experience (1+ Year) is essential for this role.
  • Excellent Microsoft SQL Server skills (3+ Years) required.
  • Extensive experience designing and implementing SSRS reports (3+ Years) required.
  • Microsoft Dynamics GP experience (1+ Year) considered a definite asset.
  • Ability to apply development methodologies to achieve success which are appropriate for a small to midsize enterprise.
  • Working knowledge of the Microsoft BI Stack, preferred.
  • Work with others in the Company to exceed Company objectives.
  • In the case of a power outage or declared State of Emergency by any level of Government in Ontario, be available for work.

Interested candidates are encouraged to send their resumes to careers@totalpower.caPlease indicate the title of the position in the subject line 

Only those selected for an interview will be contacted. 

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability.

No Agencies please.

Accounts Payable Administrator - Mississauga, ON

Accounts Payable Administrator - Mississauga, ON

Mississauga, ON

Download Information Package

Respected throughout the industry, Total Power had built its success through expertise, integrity and innovation in providing on-site power solutions.  For more than 50 years, our unparalleled reputation for delivering valuable generator solutions and superior customer service has been built by our loyal customers.  We have grown to become one of Canada’s largest and most well established Critical Power Specialists.  Delivering safe, reliable generator solutions and offering long-term protection for the complete power generating system is what Total Power excels at, every day.

Total Power is currently seeking an Accounts Payable Administrator to join its accounting team at our Mississauga location. The Accounts Payable Administrator is responsible for full cycle processing of supplier invoices and reconciliation of supplier statements. 

Responsibilities will include, but are not limited to: 

  • Process supplier invoices matching purchase orders, with attention to correcting differences, tax status, pricing, quantities.
  • Interact with other department-personnel to ensure accurate accounting distribution on all invoices.
  • Ensure that all invoices are correctly authorized.
  • Be an effective team member working closely with other members of the accounting team.
  • Reconcile supplier statements in order to identify and obtain invoices not entered in computer system.
  • Complete supplier credit applications providing all appropriate paperwork, and update supplier information in the Business System with address, terms of payment, tax status and contact information.
  • File processed invoices awaiting payment.
  • Compile invoices to be paid in weekly or monthly cheque run.
  • Manage cheque runs and electronic payments with attention to due dates, and discount dates.
  • Match invoices to appropriate cheques and submit for signature.
  • Mail signed cheques and file paid invoices in vendor files.
  • Set up new vendor files for next fiscal year and archive previous year’s files.
  • Maintain WSIB clearance certificates and COI for Subcontractors.
  • Follow all Government tax policies and practices to ensure compliance.
  • Work with the Director of Finance to establish policies, practices and systems to improve the payables function and process.
  • Support other accounting functions, tasks and responsibilities as may be required.

Education and other Requirements:

  • Minimum 3 years of Accounts Payable experience.
  • College Diploma or Certificate in Accounting/Business is an asset.
  • Excellent computer skills, and excellent working knowledge of Microsoft Office.
  • General understanding of computerized accounting systems.
  • Time management, accountability, and dependability.
  • Excellent communication skills, both verbal and written.
  • Excellent customer service skills.
  • High level of accuracy and attention to detail while working under tight deadlines.
  • Excellent organizational skills with strong multi-tasking and prioritizing capabilities.
  • Resourcefulness and initiative.
  • Strong problem identification resolution skills.
  • In the case of a power outage or declared State of Emergency by any level of Government in Ontario, be available for work.
  • Overtime as required.

Only those selected for an interview will be contacted. 

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. 

No Agencies please.

Field Service Technician - Sudbury, ON

Field Service Technician - Sudbury, ON

Sudbury, ON

Download Information Package

Field Service Technician – Sudbury

Respected throughout the industry, Total Power had built its success through expertise, integrity and innovation in providing on-site power solutions.  For more than 50 years, our unparalleled reputation for delivering valuable generator solutions and superior customer service has been built by our loyal customers.  We have grown to become one of Canada’s largest and most well established Critical Power Specialists.  Delivering safe, reliable generator solutions and offering long-term protection for the complete power generating system is what Total Power excels at, every day.  Total Power is currently seeking a Field Service Technician for Sudbury and the surrounding area.

Reporting to the Field Service Manager, the Field Service Technician will provide superior customer service to clients by maintaining, repairing, and testing both natural gas and diesel generators in an efficient and timely manner. 

Responsibilities will include, but are not limited to: 

  • Perform preventative maintenance on gas and diesel equipment for customer generators as efficiently as possible.
  • Test, measure, and verify electrical component operations, including energized components and electrical fields.
  • Operate / diagnose engine driven gensets powered by gas, diesel or natural gas.
  • Perform warranty repairs as directed
  • Build long term customer relationships by engaging in positive, professional communications.
  • Maintain all company tools and materials, including an accurate inventory of parts.
  • Communicate with the Supervisor on all aspects of service.
  • Complete required service and equipment performance reports as required. 
  • Participate/complete all technical and Health & Safety training.
  • Other related duties as required.

Education and other Requirements:

  • Minimum 3 years of relevant trade experience, preferably as a Field Service Associate required.
  • College-level Power Generation Diploma,  or Licensed Electrician with mechanical skills.
  • Working knowledge of D/C and A/C electrical systems.
  • Mechanical, engine, and electrical trouble shooting skills
  • Superior customer service philosophy
  • Professional verbal and written communication skills
  • Comfort using MS Office suite including Outlook
  • Strong time management skills
  • The ability to work efficiently with minimal supervision
  • A valid Ontario driver’s license

Working Conditions

  • After hours On-Call – Required.
  • Heavy lifting and physical exertion- Required.
  • Ability to work irregular hours / overtime.
  • Paid 40 hours per week plus approved OT.
  • Frequent out of town projects.  

Please note that only candidates selected for interviews will be contacted. 

Selected candidates with disabilities who require special needs in the selection process will be accommodated to the best of our ability. 

No Agencies Please