WORKING At Total Power

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Why Join Total Power Limited?

A little bit about us…..

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity and innovation in providing on-site power generating solutions nationwide. For 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers.

We offer:
• 100% employer paid medical and dental benefits
• Employer RRSP matching program
• Annual Health/Wellness Spending accounts
• Professional growth & development

Our growth:
As Canada’s 1st Choice for PowerGen, our strategic goal is to double in size in the next 5 years. If you want to be part of our success story, join our family and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

Career Opportunities

Currently Total Power has the following career opportunities. While we appreciate your interest in our company, only qualified candidates will be contacted. You can also connect with Total Power online through LinkedIn.

Regional Service Operations Manager - West

Regional Service Operations Manager - West

Maple Ridge, BC

Download Information Package

We are hiring!  Regional Service Operations Manager 

What You’ll Do – The Role

  • Responsible for achieving Product Support sales, gross margin, operating initiatives and income results that exceed forecasts for the Western branches.
  • Coach, manage and provide direction and support to the department managers & their teams, holding them accountable for; customer service excellence, safety, quality, productivity, daily activities & commitments, and metrics.
  • Coach, mentor and lead your teams to meet or exceed; revenue, gross margin and income targets for Service, Parts and Rentals in the Western branches.
  • Support the service sales team to achieve sales targets for; Customer Support Agreements, Major and Minor Repairs and CSA retention rates.
  • Assist with budget planning, forecasts and operational objectives.
  • Hold the team accountable for increasing technician productivity with the objective of improving our competitiveness and increasing income.
  • Ensure the coordination and scheduling of maintenance and repair always prioritizing emergencies (while verifying credit worthiness).
  • Present new ideas for revenue growth.
  • Communicate, explain and reinforce company; goals, objectives, plans and strategies.
  • Responsible for ensuring a professional and safe work environment for all employees. Report any unsafe work environment to the Company health and safety officer or employee relations matters to HR.
  • Human resource duties include; monthly one-to-one meetings, timely employee coaching meetings, employee development, team building events, safety and training support and assistance with recruiting, disciplinary action, etc. (work with HR as required).
  • Before taking any action, communicate concerns about the job performance of individuals on the team with your manager for discussion/decision.
  • Host quarterly department meetings and ensure your management team host quarterly (minimum) department/branch meetings.
  • Provide direction to your management team on accounts receivable issue resolution. Hold them accountable to take a proactive approach to resolve customer complaints and disputes.
  • Deliver on the Company’s Customer Service Promise to ‘Make Each Customer Experience Extraordinary’ by upholding our Pillars and Values and by upholding our Company Communication Charter.
  • Act as primary decision maker in the event of a power outage or a declared state of emergency by any level of Government within the region.
  • Other tasks and responsibilities as may be required from time to time consistent with the position of Regional Service Operations Manager and the job description and duties set out herein. 

What You Need

  • Min of 5 years related experience in a service operations leadership role.
  • College or University graduate preferred.
  • Follow the Company’s Communication Covenants
  • Excellent interpersonal and customer service skills.
  • Ability to build and maintain lasting relationships with corporate departments and key business partners. Work collaboratively across all departments in the organization.
  • Establish a culture of continuous improvement.
  • Excellent working knowledge of: Microsoft Office and computers
  • Business Systems: GP, Finance Reporter, Dynamics CRM
  • Ensure all company documents are accurate, professional, spell checked, and aesthetically pleasing for all our customers and suppliers.
  • Present a professional image to the company’s customers and suppliers maintaining the highest ethical standard of conduct.
  • Continuously promote the Company and its products and services; develop strong relationships by providing great customer service with the aim to retain customer business.
  • In the case of a power outage or declared State of Emergency by any level of Government in your Region, be available for work.

Working Conditions

  • Travel will be required between branches and within the territory on a consistent basis. Periodic travel away from BC may be required, including to the USA. A valid passport and ability to enter the US is required.
  • Valid driver’s license and personal vehicle insurance for business use.
  • Manual dexterity required to use desktop computer and peripherals.
  • Overtime as required.
  • Lifting or moving up to 40lbs may be required.
  • This position will be based out of our Maple Ridge Location

 

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

 

A little bit about Us…

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity and innovation in providing on-site power generating solutions nationwide.  For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers.  Visit us at www.totalpower.ca to learn more about us.

We offer:

  • 100% employer paid medical and dental benefits
  • Employer RRSP matching program
  • Annual Health/Wellness Spending accounts
  • Professional growth & development

 

Our growth:

As Canada’s 1st Choice for PowerGen, our strategic goal is to double in size in the next 5 years.  If you want to be part of our success story, join our family and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success.  We EMPOWER them to be ENGAGED! 

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager 

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help. 

Only those selected for an interview will be contacted.  

No Agencies please

Customer Support Specialist - Calgary

Customer Support Specialist - Calgary

Calgary, AB

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We are hiring!  Customer Support Specialist, Calgary 

What You’ll Do – The Role

  • Emergency Dispatching – ensure the 20-minute rule is kept and that urgency, credit worthiness and the appropriate technician are considered prior to response.
  • Scheduling contracted maintenance work (PM, PMO, Monthly, Weekly, LBT) – ensure each technician is properly distributed the work for each assigned account and that it is completed in the assigned month as efficiently as possible.
  • Warranty – ensure work-orders are opened and coded as warranty when applicable and the status of the call is communicated to the Warranty Specialist. Ensure technicians are aware of time allowed to complete the warranty repair and that necessary approval is received from the manufacturer prior to completing the work.
  • Scheduling Quoted Repairs – Ensure that all recommended repairs are quoted by the Service Sales team prior to proceeding with any additional work. All approved major and minor repairs shall then be scheduled and executed in a timely manner, after verifying that any parts required to complete the repair are in stock and allocated to the job.
  • Verifying technician time cards – submit technician time cards to the manager daily. Prior to submission, verify that time sheet numbers align with invoicing. Notify the manager of any discrepancies.
  • Efficient scheduling – Dispatch technicians within their territories, minimizing windshield time and maximizing productivity and by way of efficient scheduling. Ensure that each technician is qualified to perform the work at a given site and clearly communicate the requirements of the job, including the site contact, to the technician.
  • Communication – Proactively advise customers of after-hours rates and alternatives prior to dispatching when overtime charges may apply.
  • Documentation – as work orders are completed, ensure that any noteworthy information relayed by the technician e.g. parts required, cable lengths, number of techs required for execution, or any other special requirements are documented accurately for future reference.
  • Invoicing support – ensure all billable work orders are correctly coded through regular monitoring of SmartLists to allow for timely invoicing.
  • Other duties as assigned.

What You Need

  • Minimum 2 years’ customer service experience in a similar industry.
  • Demonstrated ability to troubleshoot basic questions of a technical nature.
  • Excellent working knowledge of Microsoft Office, and strong computer skills / aptitude.
  • Time management, accountability, and dependability.
  • Excellent communication; verbal and written.
  • Excellent problem solving, negotiation, and decision-making skills.
  • Excellent organizational skills with strong multi-tasking capabilities.
  • In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

 

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca 

 

A little bit about Us…

 

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity and innovation in providing on-site power generating solutions nationwide.  For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers.  Visit us at www.totalpower.ca to learn more about us.

 

We offer:

  • 100% employer paid medical and dental benefits
  • Employer RRSP matching program
  • Annual Health/Wellness Spending accounts
  • Professional growth & development

 

Our growth:

As Canada’s 1st Choice for PowerGen, our strategic goal is to double in size in the next 5 years.  If you want to be part of our success story, join our family and grow with us!

 

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success.  We EMPOWER them to be ENGAGED!

 

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager

 

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

 

Only those selected for an interview will be contacted.

 

No Agencies please.

 

Generator Field Service Technician - Mississauga

Generator Field Service Technician - Mississauga

Mississauga, ON

Download Information Package

We are hiring!  Generator Field Service Technician, Mississauga

What You’ll Do – The Role:

  • Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for customer generators as efficiently as possible.
  • Test, measure, and verify electrical component operations, including energized components and electrical fields.
  • Program, test, and connect transfer switches.
  • Program, test, and trouble shoot both generator set and synchronizing controls system.
  • Conduct startups and load bank tests as required.
  • Operate / diagnose engine driven gensets powered by diesel or natural gas.
  • Build strong customer relationships by engaging in positive, professional communications.
  • Maintain all company tools and materials, including an accurate inventory of parts.
  • Communicate with the Supervisor on all aspects of service.
  • Complete required service and equipment performance reports as required. 

What You Need

  • Minimum 3 years’ experience as a generator field service technician.
  • College-level Power Generation Diploma, Certified Mechanic with electrical skills or Licensed Electrician with mechanical skills preferred.
  • A valid ON driver’s license in good standing.
  • Working knowledge of D/C and A/C electrical systems.
  • Mechanical, engine, and electrical trouble shooting skills.
  • Superior customer service skills and track record.
  • Professional verbal and written communication skills.
  • Comfortable using MS Office suite including Outlook suite.
  • Strong time management skills.
  • The ability to work efficiently with minimal supervision.
  • In the case of a power outage or declared State of Emergency by any level of Government in ON, be available for work.

Working Conditions

  • After hours On-Call – Required
  • Heavy lifting and physical exertion is required
  • Ability to work irregular hours / overtime
  • Full time position plus approved OT
  • Willing to work locally and throughout the Province of Ontario
  • Travel will be required.  A valid passport and ability to enter the US for factory training may be required on occasion.

 

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca 

 

A little bit about Us…

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity and innovation in providing on-site power generating solutions nationwide.  For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers.  Visit us at www.totalpower.ca to learn more about us.

We offer:

  • 100% employer paid medical and dental benefits
  • Employer RRSP matching program
  • Annual Health/Wellness Spending accounts
  • Professional growth & development

 

Our growth:

As Canada’s 1st Choice for PowerGen, our strategic goal is to double in size in the next 5 years.  If you want to be part of our success story, join our family and grow with us!

 

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success.  We EMPOWER them to be ENGAGED!

 

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager

 

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

 

Only those selected for an interview will be contacted.

 

No Agencies please.

 

 

 

Territory Manager - BC

Territory Manager - BC

BC Coast, British Columbia

Download Information Package

We are hiring!  Territory Manager, BC

What You’ll Do – The Role

Manage sales with the aim of achieving gross margins and sales revenue that exceed forecasts

Territory Development:

  • Identify, develop and execute plan to penetrate and maintain accounts for sustainable business
  • Provide budgets and forecasts as requested
  • Assist the Company in developing stronger relationships with its customers – your primary focus should be on electrical contractors and consulting engineers with a secondary focus on business (B to B) end users, municipalities, utilities, etc.

 

Visit and work with potential and existing customers to sell the Company’s products – including:

  • Actively pursue sales opportunities and performing “site visits”.
  • Creating timely and accurate estimates and quotations
  • Read and interpret engineered specifications and create proposals for customers to meet project closing deadlines
  • Proactively consult with engineers, as required, to clarify specifications and to determine what exact equipment needs to be bid
  • Traveling the territory to ensure all products sold by the company are being fully marketed and/or represented to potential customers
  • Ensuring full and complete geographical coverage
  • Collaborating with Sales Team colleagues to promote products and to facilitate smooth projects
  • Actively pursuing information which will benefit the sales team – eg. names of upcoming projects, successful bidders, pricing feedback, etc.
  • Assist Project Management team with smooth and accurate project administration
  • Assist engineers in writing specifications and work with them as a partner on projects to have Company named and specified as the recommended supplier.
  • Prepare, coordinate and assist with presentations to the engineering community as required introducing them to Total Power and its products.
  • Regularly and accurately populate the company’s business tracking tools, such as Microsoft Dynamics CRM
  • Develop and maintain a customer and prospect listing
  • Take a proactive approach to resolving Customer complaints and disputes.
  • Read and interpret engineered specifications and create proposals for customers to meet project closing deadlines
  • Proactively consult with engineers, as required, to clarify specifications and to determine what exact equipment needs to be bid.
  • Present a professional image to the Company’s Customers and Suppliers and always maintain the highest ethical standards of conduct.

What You Need

  • Minimum 3 years successful sales experience in a related industry preferred
  • An electrical aptitude and/or employment background is considered an asset
  • Ability to build strong relationships with customers and potential customers
  • Well-developed interpersonal, communication and organizational skills, as well as demonstrated effective time management skills, including the ability to multi-task.
  • Proficient in the use of Microsoft Office modules, Microsoft Excel and CRM.
  • Good organizational, time management and prioritizing skills.
  • In the case of a power outage or declared State of Emergency by any level of Government, be available for work.
  • Other tasks and responsibilities as may be required from time to time consistent with this position and the job description and duties set out herein 

Working Conditions

  • Manual dexterity required to use desktop computer and peripherals.
  • Ability to attend and conduct presentations
  • Overtime as required.
  • Lifting or moving up to 25lbs may be required.
  • Possible, although seldom, travel away from home branch

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca 

 

A little bit about Us…

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity and innovation in providing on-site power generating solutions nationwide.  For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers.  Visit us at www.totalpower.ca to learn more about us.

We offer:

  • 100% employer paid medical and dental benefits
  • Employer RRSP matching program
  • Annual Health/Wellness Spending accounts
  • Professional growth & development

Our growth:

As Canada’s 1st Choice for PowerGen, our strategic goal is to double in size in the next 5 years.  If you want to be part of our success story, join our family and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success.  We EMPOWER them to be ENGAGED! 

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager 

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help. 

Only those selected for an interview will be contacted.  

No Agencies please.

 

 

Service Sales Representative - BC Interior

Service Sales Representative - BC Interior

BC Interior, BC

Download Information Package

We are hiring!  Service Sales Representative, BC Interior 

What You’ll Do – The Role

  • Achieve monthly and annual service agreement sales goals
  • Be flexible and responsive in meeting the requests of our customers
  • Accurately complete proposals and tender responses to ensure profitable Service Agreements
  • Perform a combination of inside and outside sales with a primary focus on being outside of the office meeting customers, responding to contract maintenance proposal requests, building relationships and developing new business.
  • Address all incoming calls and requests for new contracts in your area
  • Promote the Company and its products to new and existing customers.
  • Sales initiation and follow up to promote and assist customers with new maintenance contract needs.
  • Work with accounting for credit approval to set up new accounts
  • Assist as needed with entering signed contracts.
  • Track all contract quotes and initiate frequent follow-ups. Updates to be tracked and listed on opportunity reports
  • Recruit customers for CSA 282 training
  • Learn and understand generator maintenance requirements pertaining to CSA 282/Life Safety generators
  • Generate and track quotes out of CRM
  • Complete customer/contractor prequalification forms along with site pictures or help ensure the completion by others
  • Work closely with Service Sales Team and Service Department to enhance offerings and build customer relationships
  • Other tasks and responsibilities as may be required from time to time.

What You Need

  • Secondary schooling required
  • Minimum 3 years relevant inside/ outside sales experience required.
  • Ability to build and maintain lasting relationships with our customers and suppliers.
  • Present a professional image to the Company’s customers and suppliers maintaining the highest ethical standard of conduct.
  • Excellent working knowledge of Microsoft Office.
  • Travel will be required within the Interior of British Columbia. (automobile required with car allowance)
  • In the case of a power outage or declared State of Emergency by any level of Government in British Columbia, be available for work.
  • Mechanical aptitude and knowledge of electrical theory and engines would be an asset.

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca 

A little bit about Us…

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity and innovation in providing on-site power generating solutions nationwide.  For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers.  Visit us at www.totalpower.ca to learn more about us.

We offer:

  • 100% employer paid medical and dental benefits
  • Employer RRSP matching program
  • Annual Health/Wellness Spending accounts
  • Professional growth & development

Our growth:

As Canada’s 1st Choice for PowerGen, our strategic goal is to double in size in the next 5 years.  If you want to be part of our success story, join our family and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success.  We EMPOWER them to be ENGAGED! 

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager 

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help. 

Only those selected for an interview will be contacted.  

No Agencies please.

Sales Representative - Mississauga

Sales Representative - Mississauga

Mississauga, ON

Download Information Package

We are hiring!  Sales Representative, Mississauga 

What You’ll Do – The Role:

  • Work with potential and existing customers to sell the Company’s products – including:
  • Preparing, coordinating and delivering proposals
  • Collaborating with colleagues to promote our products and to facilitate smooth projects
  • Actively pursuing information which will benefit the sales team – eg. Sales opportunities, names of upcoming projects, successful bidders, pricing feedback, etc.
  • Timely and accurate estimating and quotations
  • Assist with smooth and accurate project administration
  • Utilizing internal / external resources to assist in achieving these goals
  • Manage sales with the aim of achieving gross margins and sales revenue that exceed forecasts
  • Regularly and accurately populate the company’s business tracking tools (CRM)
  • Develop and maintain a customer and prospect list
  • Provide budgets and forecasts as requested
  • Quotation follow up and track success rates
  • Assist with general incoming sales inquiries
  • Read and interpret engineered specifications and create proposals for customers to meet project closing deadlines
  • Proactively consult with engineers, as required, to clarify specifications and to determine what exact equipment needs to be bid 

What You Need

  • Minimum 3 years successful sales experience in a related industry.
  • Some related college or university courses preferred.
  • Excellent computer and phone skills.
  • Excellent working knowledge of Microsoft Office Suite.
  • Ensure all company documents are accurate, professional, spell checked, and aesthetically pleasing for all our customers, and suppliers.
  • Follow all Company Health and Safety Policies and Guidelines and Privacy Policies.
  • Good organizational, time management and prioritizing skills.
  • Strong problem identification and resolution skills.
  • In the case of a power outage or declared State of Emergency by any level of Government in Ontario, be available for work.
  • Present a professional image to the Company’s customers and suppliers maintaining the highest ethical standard of conduct.
  • Work collaboratively with a team dedicated to always putting the customer (internal and external) first. Ensure that you work harmoniously with other departments in the Company working towards our common goal of being a dominant provider of our products and services in the markets we serve.

Working Conditions

  • Manual dexterity required to use desktop computer and peripherals.
  • Ability to attend and conduct presentations.
  • Overtime as required.
  • Lifting or moving up to 10lbs may be required.

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity and innovation in providing on-site power generating solutions nationwide.  For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers.  Visit us at www.totalpower.ca to learn more about us. 

We offer:

  • 100% employer paid medical and dental benefits
  • Employer RRSP matching program
  • Annual Health/Wellness Spending accounts
  • Professional growth & development

Our growth:

As Canada’s 1st Choice for PowerGen, our strategic goal is to double in size in the next 5 years.  If you want to be part of our success story, join our family and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success.  We EMPOWER them to be ENGAGED! 

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager 

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help. 

Only those selected for an interview will be contacted. 

No Agencies please.