Total Power POWERGUARD Services

Total Power has become one of the largest dedicated generator service organizations with the most highly trained and committed service team there is. We stand behind your power generator systems with our PowerGuard program to provide the advantage of extra measure of protection and care to your critical power equipment.

When you choose Total Power, you are choosing outstanding service, exceptional reliability, stability, experience, state-of-the-art service tools and cost effectiveness.

20+ field service vehicles fleet renewed every 3-4 years.
Largest dedicated generator service team in Ontario – over 30 on our team.
24-hour emergency service, average response time 1 – 1.5 hours.
Highly trained technicians with an average of 12 years of experience performing over 7000 visits per year
CAN/CSA C282 service support to meet both National Building and Fire Codes.
Fully customized Power Protection Advantage program to suit your needs
20+ portable resistive load banks; annual testing on equipment
Excellent administration and support such as full warranty repairs and administration
Written estimates on all repairs and equipment history tracking.
Environmental disposal of waste and fluids.
On-site communication with the customer to develop a plan that best suits your needs.

These are reasons why our customers can enjoy the comfort of knowing that in the event of an emergency, their power requirements will be met and their investments will be protected.

Warranty
By specifying the right, reliable equipment for the job, assembling the right components and ensuring the full system start-up, testing and reporting are done according to the manufacturer for warranty registration; Total Power PowerGuard Service is protecting your power investment every step of the way.

To meet the life-cycle of your equipment, extended warranty packages are offered on top of the standard warranty.

Maintenance Programs
To gain more advantages and value to your equipment, comprehensive, scheduled maintenance programs from our PowerGuard Power Protection Program can:

Fix your service and repair cost
Minimize unexpected and costly downtime
Prevent expensive and unnecessary upgrades
Avoid expensive and unnecessary replacement of entire gensets

Life Safety (LS) – If your critical power equipment provide power to lighting systems, elevators, stairway pressurization fans, fire pumps and fire alarm systems within your building, your maintenance programs are required to meet the CAN CSA C282 Standards of National Building and Fire codes.

Non Life Safety (NLS) – for critical, but non life safety applications, such as data centers, telecommunication and call centres.

Customers in our maintenance program enjoy additional savings, priority in response times, complete repair services, and more.

For more detail on how we can help keep your generator in tip-top shape, contact our service team.

Emergency Calls, Services & Repairs
When you call Total Power in the event of an emergency, for trouble-shooting, or repair, the entire team at Total Power team work collaboratively to solve your dilemma without delay. Having large inventories of parts and a strong geographical coverage of dispatching locations in three provinces, parts are delivered and technicians are dispatched to ensure your equipment is back in service as soon as possible.

Our emergency service can be reached 7 days a week, 24 hours a day. After business hours, our after-hour representative will have our on-call technician respond to your needs in a timely manner. An early, preventative call, on the other hand, can keep a degrading situation become a costly affair where repair is no longer an option. If your system is beyond repair, we can provide you with rentals or recommend a replacement unit.

Preventative Services

Fuel System Care & Fuel Maintenance

A generator system that draws its diesel fuel from stationary tank and stationary diesel is much prone to deterioration if the fuel and the fuel system have not been cared for regularly. Poor fuel affects the emission, engine life, engine oil, fuel lines, fuel pumps, and etc, that in turn reduce the life and performance of a generator system.

Total Power’s PowerGuard Services provides fuel cleaning and analysis, and TSSA certified fuel tank replacement and fuel system upgrades with 100% TSSA approval.

Generator Cleaning Service

Regular generator cleaning will enhance the safety, reliability and appearance of your power systems.

PowerGuard Services offers industrial solutions delivering safe and professional cleaning services with trained and experienced technicians. With professional services, you benefit from in-depth cleaning that includes components that regular clean staff don’t or are unable to clean. This will reduce health and safety risks and slip hazards for staff, clients and contractors.

Rentals
If you have a power application that is temporary or for an emergency, Total Power can provide the best equipment with full features, to suit your needs. From large gensets to small portables, Total Power has the right equipment for you.

Generators with 15kW – 2,000kW output
Load Banks
Transfer Switches
Air conditioners, chillers, air compressors that are 100% oil free, transformers and etc.