WORKING At Total Power

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Why Join Total Power Limited?

A little bit about us…..

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity and innovation in providing on-site power generating solutions nationwide. For 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers.

We offer:
• 100% employer paid medical and dental benefits
• Employer RRSP matching program
• Annual Health/Wellness Spending accounts
• Professional growth & development

Our growth:
As Canada’s 1st Choice for PowerGen, our strategic goal is to double in size in the next 5 years. If you want to be part of our success story, join our family and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

Career Opportunities

Currently Total Power has the following career opportunities. While we appreciate your interest in our company, only qualified candidates will be contacted. You can also connect with Total Power online through LinkedIn.

Interested in joining our team?  Send your resume to careers@totalpower.ca

Parts Representative - Maple Ridge

Parts Representative - Maple Ridge

Maple Ridge, BC

Download Information Package

We are hiring! Parts Representative

We Offer:
• 100% employer paid medical and dental benefits
• Employer RRSP matching program
• Annual Health/Wellness Spending accounts
• Professional growth & development

What You’ll Do – The Role

• Order taking – acknowledge all incoming orders by walk-in, phone, email or fax to ensure same day turnaround on received orders and advise customers on delivery.
• Sourcing parts – procure parts via catalogues or calling vendors and OEM dealers.
• Quoting including follow-up on all outstanding quotes.
• Ordering parts and reporting delivery status on all parts orders.
• Charging out parts to appropriate work orders and invoices.
• Communicating with customers, internal or external, on delayed deliveries.
• Promptly returning any unneeded parts to the supplier for credit.
• Promptly processing credits for customer returns.
• Working towards resolution of customer complaints and disputes.
• Accurately creating, processing, and completing purchase orders, receivers, work orders, and invoicing.
• Complete inventory cycle counts are required by company.
• Maintain a clean and organized sales floor, parts counter, and inventory area.
• Ensure parts are immediately assigned and stored in the proper shelf location.
• Maintain a clean and organized area for used or non-inventory parts that is isolated from inventory items.
• Create and maintain a list of used and non-inventory items which includes estimated cost, quantity, and description.
• Other tasks and responsibilities as may be required from time to time consistent with the position of Parts Representative.

What You Need
• 3-5 years of previous work experience in parts and/or inside sales in a similar work environment.
• A valid driver’s license with a clear record, as local travel may be required at times.
• Excellent working knowledge of Microsoft Office, and strong computer skills / aptitude; demonstrated ability to adapt to new software systems.
• Time management, accountability, and dependability.
• Excellent customer service skills.
• Willingness to work overtime as requested.
• Excellent organizational skills with strong multi-tasking and prioritizing capabilities.
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

Working Conditions
• Travel maybe required.
• Manual dexterity required to use desktop computer and peripherals.
• Overtime as required.
• Lifting or moving up to 50lbs. may be required.

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.

Our growth:
As Canada’s 1st Choice for PowerGen, our strategic goal is to double in size in the next 5 years. If you want to be part of our success story, join our family and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.

No Agencies please.

Generator Field Service Technician - Calgary

Generator Field Service Technician - Calgary

Calgary, AB

Download Information Package

We are hiring! Generator Field Service Technician, Calgary

We offer:
• 100% employer paid medical and dental benefits
• Employer RRSP matching program
• Annual Health/Wellness Spending accounts
• Professional growth & development

What You’ll Do – The Role:
• Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for customer generators as efficiently as possible.
• Test, measure, and verify electrical component operations, including energized components and electrical fields.
• Program, test, and connect transfer switches.
• Program, test, and trouble shoot both generator set and synchronizing controls system.
• Conduct startups and load bank tests as required.
• Operate / diagnose engine driven gensets powered by diesel or natural gas.
• Build strong customer relationships by engaging in positive, professional communications.
• Maintain all company tools and materials, including an accurate inventory of parts.
• Communicate with the Supervisor on all aspects of service.
• Complete required service and equipment performance reports as required.

What You Need
• Minimum 3 years’ experience as a generator field service technician.
• College-level Power Generation Diploma, Certified Mechanic with electrical skills or Licensed Electrician with mechanical skills preferred.
• A valid driver’s license in good standing.
• Working knowledge of D/C and A/C electrical systems.
• Mechanical, engine, and electrical trouble shooting skills.
• Superior customer service skills and track record.
• Professional verbal and written communication skills.
• Comfortable using MS Office suite including Outlook suite.
• Strong time management skills.
• The ability to work efficiently with minimal supervision.
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

Working Conditions
• After hours On-Call – Required
• Heavy lifting and physical exertion is required
• Ability to work irregular hours / overtime
• Full time position plus approved OT
• Willing to work locally and throughout the Province of Alberta
• Travel will be required. A valid passport and ability to enter the US for factory training may be required on occasion.

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.

Our growth:
As Canada’s 1st Choice for PowerGen, our strategic goal is to double in size in the next 5 years. If you want to be part of our success story, join our family and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.

No Agencies please.

Generator Field Service Technician - Edmonton

Generator Field Service Technician - Edmonton

Edmonton, AB

Download Information Package

We are hiring! Generator Field Service Technician, Edmonton

We offer:
• 100% employer paid medical and dental benefits
• Employer RRSP matching program
• Annual Health/Wellness Spending accounts
• Professional growth & development

What You’ll Do – The Role:
• Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for customer generators as efficiently as possible.
• Test, measure, and verify electrical component operations, including energized components and electrical fields.
• Program, test, and connect transfer switches.
• Program, test, and trouble shoot both generator set and synchronizing controls system.
• Conduct startups and load bank tests as required.
• Operate / diagnose engine driven gensets powered by diesel or natural gas.
• Build strong customer relationships by engaging in positive, professional communications.
• Maintain all company tools and materials, including an accurate inventory of parts.
• Communicate with the Supervisor on all aspects of service.
• Complete required service and equipment performance reports as required.

What You Need
• Minimum 3 years’ experience as a generator field service technician.
• College-level Power Generation Diploma, Certified Mechanic with electrical skills or Licensed Electrician with mechanical skills preferred.
• A valid driver’s license in good standing.
• Working knowledge of D/C and A/C electrical systems.
• Mechanical, engine, and electrical trouble shooting skills.
• Superior customer service skills and track record.
• Professional verbal and written communication skills.
• Comfortable using MS Office suite including Outlook suite.
• Strong time management skills.
• The ability to work efficiently with minimal supervision.
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

Working Conditions
• After hours On-Call – Required
• Heavy lifting and physical exertion is required
• Ability to work irregular hours / overtime
• Full time position plus approved OT
• Willing to work locally and throughout the Province of Alberta
• Travel will be required. A valid passport and ability to enter the US for factory training may be required on occasion.

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.

Our growth:
As Canada’s 1st Choice for PowerGen, our strategic goal is to double in size in the next 5 years. If you want to be part of our success story, join our family and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.

No Agencies please.

Branch Service Manager - Campbell River

Branch Service Manager - Campbell River

Campbell River, BC

Download Information Package

We are hiring! Branch Service Manager, Campbell River

We Offer:
• 100% Employer Paid Medical and Dental Benefits
• Employer RRSP Matching Program
• Annual Health/Wellness Spending Account
• Professional Growth & Development

What You’ll Do (The Role)
• Provide direction and support to Vancouver Island Service Sales Representative, Technicians, Parts and Administrative Support Staff. Hold them accountable for quality, productivity, and customer service.
• Coach, mentor, and lead the Vancouver Island services team to achieve sales, gross margins. and income results that exceed forecasts
• Direct support and responsibility of Vancouver Islands Service Sales Representative in achieving new agreement sales targets, major repairs, rentals, and Agreement retention rates
• Communicating, explaining and reinforcing company; goals, objectives, plans and strategies
• Increase technician productivity with the objective of improving our competitiveness, increasing income.
• Provide leadership in achieving service metrics targets.
• Project manage major repairs and special projects ensuring the proper number of hours and material is quoted with on time service delivery.
• Develop and enforce procedures that will increase warranty compensation. Work directly with Generac and other suppliers on dispute resolution and denied claims.
• Utilizing all available resources effectively, champion significant failures to ensure they are completed in an expedient and cost-effective manner.
• Responsible for field service accounts receivable issue resolution. Take a proactive approach in resolving customer complaints and disputes. This will involve direct customer contact with predetermined concession negotiation authority.
• When requested, evaluate repair quotes to ensure the proper number of hours and material is quoted.
• Lead contact for facility – landlord communication, alarm system, keys, cleaners, inspectors, fire extinguishers, life safety inspections, etc. Identify and report any necessary building repairs, obtain estimates and coordinate repairs upon approval.
• Responsible for ensuring a professional and safe work environment for all employees. Report any unsafe work environment to the Company health and safety coordinator or employee relations matters to HR.
• Assist technicians in determining if they should proceed or stop work on start ups, load banks, and other service activity where H&S or site preparedness has been raised as an issue.
• Assist HR with; employee relations, investigations, disciplinary actions and onboarding of new employees.
• Manage uniforms, PPE, tool requirements & load bank maintenance.
• Manage and approve technician overtime and related time sheet review and approval.
• Complete a “Work With” with each technician a minimum of 2 times per month. This valuable time will be used to encourage feedback and recommendations plus ensuring appropriate Service Delivery, Technician On Site Performance, and Health and Safety levels. Work With requirements will increase with new technicians as needed.
• Ensure the coordination and scheduling of maintenance and repair always prioritizing emergencies and verifying credit worthiness. All scheduled service appointments are to be kept. In circumstances beyond our control make sure the customer is contacted prior to the scheduled appointment and advise them of the change.

Business Management Responsibilities Include but not limited to;
• Hold the Vancouver Island service team accountable for; budgets, activities, customer commitments, metrics and customer service and provide operational objectives as requested and required.
• Present new ideas for revenue growth
• Lead quarterly branch meetings to include all branch staff (including equipment sales)
• Coordinate annual roundtable and town halls, and ability to attend and conduct presentations
• Organize a minimum of two social events annually
• Human resource duties include; timely annual and semi-annual employee reviews, recruiting, compensation, team building events, disciplinary action, employee development, safety and training
• Before taking any action, communicate concerns about the job performance of individuals on the team to your manager for discussion.
• As the lead contact for our Vancouver Island facility our Service Manager optimizes operations within budget.
• Point of contact for IT infrastructure and maintenance within the local facility.
• Present a professional image to the company’s customers and suppliers maintaining the highest ethical standard of conduct.
• Promote the Company and its product offerings to new and existing customers.
• Other tasks and responsibilities as may be required from time to time consistent with the position of Service Manager and the job description and duties set out herein.
• Primary decision maker in the event of a power outage or a declared state of emergency by any level of Government within the region.

What You Need
• High school graduate and post secondary education.
• 5+ years of related experience
• A valid drivers’ license in good standing is required.
• Follow the Company’s Communications Covenants
• Excellent working knowledge of:
o Microsoft Office and computers.
o Business Systems: GP, Finance Reporter, CRM, with proficiency in creating and scheduling service calls, managing smart lists, creating purchase orders, receiving and posting parts to work orders, accessing financial reports, creating customers in CRM and creating service quotes in CRM. Etc.
• The Product Support team is to “Provide the Best Customer Service in the Industry”. Work with the Director and peers to develop, recommend and establish policies, practices, and systems to achieve this strategic objective.
• In the case of a power outage or declared State of Emergency by any level of Government in British Columbia, be available for work.

Working Conditions
• Travel will be required. A valid passport and ability to enter the US may be required on occasion.
• Manual dexterity required to use desktop computer and peripherals.
• Overtime as required.
• Lifting or moving up to 40lbs may be required.

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.

Our growth:
As Canada’s 1st Choice for PowerGen, our strategic goal is to double in size in the next 5 years. If you want to be part of our success story, join our family, and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.

No Agencies please.

Branch Service Manager - Calgary

Branch Service Manager - Calgary

Calgary, AB

Download Information Package

We are hiring! Branch Service Manager, Calgary

We Offer:
• 100% employer paid medical and dental benefits
• Employer RRSP matching program
• Annual Health/Wellness Spending accounts
• Professional growth & development

What You’ll Do (The Role)
• Learn and uphold our Customer Service Promise “Make Each Customer Experience Extraordinary” (30 days)
• Provide direction and support to Technicians, Parts and Administrative Support Staff. Hold them accountable for quality, productivity, and customer service. (90 days)
• Coach, mentor, and lead the Calgary service team to revenue, gross margin, and income results that meet or exceed forecasts. Must perform quarterly one on one coaching sessions with all direct reports. (30 days)
• Monitor parts and service department costs and be accountable for expenditures
• Must maintain a minimum gross margin of 47% in service and 40% in parts
• Must address local parts stocking levels and minimize the no bin report
• Work with National Inventory Manager to reduce aged parts inventory from 70% to under 5% (365 Days)
• Organize and package parts for upcoming jobs as necessary.
• Responsible for implementation of new processes developed by the National Parts Inventory Manager
• Ensure a 90% or better ratio of “A” players on your team through hiring and coaching. (2 Years)
• Direct support of Calgary’s Service Sales Representatives and Contract renewal team in achieving new agreement sales targets, major repairs, rentals, and agreement retention rates. Must maintain or exceed a 90% contract retention rate.
• Communication, explanation, and reinforcement of company; goals, objectives, plans and strategies
• Maintain a 90% technician efficiency with the objective of improving our competitiveness and increasing income.
• Maintain aged, uncompleted calls at 5% or lower (90 days)
• Determine revenue/volume required to introduce a 6th technician by the end of 2021.
• Continue to service our existing CHP contracts and provide input for service on upcoming contracts.
• Provide leadership in achieving service metrics targets.
• Project manage major repairs and special projects ensuring the proper number of hours and material is quoted with on time service delivery. (60 Days)
• Develop and enforce procedures that will increase warranty compensation. Work directly with Generac and other suppliers on dispute resolution and denied claims. Target to improve warranty recovery above 80%
• Utilizing all available resources effectively, champion significant failures to ensure they are completed in an expedient and cost-effective manner.
• Take a proactive approach in resolving customer complaints and disputes.
• Work closely with Accounts Receivable team to resolve any outstanding issues.
• When requested, evaluate repair quotes to ensure the proper number of hours and material is quoted.
• Lead contact for facility – landlord communication, alarm system, keys, cleaners, inspectors, fire extinguishers, life safety inspections, etc. Identify and report any necessary building repairs, obtain estimates and coordinate repairs upon approval.
• Responsible for ensuring a professional and safe work environment for all employees. Report any unsafe work environment to the Company health and safety coordinator or employee relations matters to HR.
• Assist technicians in determining if they should proceed or stop work on start ups, load banks, and other service activity where H&S or site preparedness has been raised as an issue.
• Assist HR with; employee relations, investigations, disciplinary actions and onboarding of new employees.
• Manage uniforms, PPE, tool requirements & load bank maintenance.
• Manage and approve technician overtime and related time sheet review and approval.
• Complete 1 field safety assessments with each technician per month. This valuable time will be used to encourage feedback and recommendations plus ensuring appropriate Service Delivery, Technician On Site Performance, and Health and Safety levels.
• Ensure the coordination and scheduling of maintenance and repair always prioritizing emergencies and verifying credit worthiness. All scheduled service appointments are to be kept. In circumstances beyond our control make sure the customer is contacted prior to the scheduled appointment and advise them of the change.
• Other tasks and responsibilities as may be required from time to time consistent with the position of Service Manager and the job description and duties set out herein
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

What You Need
• High school graduate and post secondary education.
• 5+ years of related experience
• Follow the Company’s Communications Charter
• General understanding of computerized business systems.
• Maintain a well-organized and clean work area.
• Valid driver’s license in good standing and personal vehicle insurance required.

Working Conditions
• Travel will be required. A valid passport and ability to enter the US may be required on occasion.
• Ability to attend and conduct presentations.
• Manual dexterity required to use desktop computer and peripherals.
• Overtime as required.
• Lifting or moving up to 40lbs may be required.

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.

Our growth:
As Canada’s 1st Choice for PowerGen, our strategic goal is to double in size in the next 5 years. If you want to be part of our success story, join our family and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.

No Agencies please.