WORKING At Total Power

Check out our Working at Total Power video on YouTube

Why Join Total Power Limited?

A little bit about us…..

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity and innovation in providing on-site power generating solutions nationwide. For 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers.

We Offer
• 100% employer paid medical and dental benefits
• Employer RRSP matching program
• Annual Health/Wellness Spending accounts
• Professional growth & development

Our Growth:

As Canada’s 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family, and grow with us!

Our Culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

Career Opportunities

Currently Total Power has the following career opportunities. While we appreciate your interest in our company, only qualified candidates will be contacted. You can also connect with Total Power online through LinkedIn.

Interested in joining our team?  Send your resume to careers@totalpower.ca

Branch Service Manager - Kamloops

Branch Service Manager - Kamloops

Kamloops, BC

Download Information Package

Branch Service Manager

We Offer
• 100% Employer Paid Medical and Dental Benefits
• Employer RRSP Matching Program
• Annual Health/Wellness Spending Accounts
• Professional Growth & Development

What You’ll Do – The Role
• Provide direction and support to branch Service Staff, Field Service Technicians and Service Sales Representative.
• Increase technician productivity to exceed department profitability goals.
• Provide leadership in achieving service metrics targets.
• Project manage major repairs and special projects.
• Responsible for field service accounts receivable issue resolution.
• Evaluate repair quotes, as required, to ensure the proper hours and material is quoted.
• Act as lead contact for facility.
• Assist HR with; recruitment, employee relations, investigations, disciplinary actions and onboarding of new employees.
• Manage uniforms, PPE, tool requirements & load bank maintenance.
• Manage and approve technician overtime and related time sheet review and approval.
• Ensure the coordination and scheduling of maintenance and repair always prioritizing emergencies and verifying credit worthiness.
• Provide budgets, forecasts, and operational objectives as requested and required.
• Point of contact for IT infrastructure and maintenance within the local facility.
• Other tasks and responsibilities as may be required.

What You Need
• High school graduate and posts secondary education.
• 5+ years of management experience in a similar industry an asset.
• Excellent working knowledge of:
• Microsoft Office and computers.
• Business Systems: GP, Finance Reporter, CRM
• Valid driver’s license and personal vehicle insurance.
• In the case of a power outage or declared State of Emergency by any level of Government in British Columbia, be available for work.

Working Conditions
• Travel will be required. A valid passport and ability to enter the US may be required on
occasion.

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.

Our growth: As Canada’s 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family, and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.
No Agencies please.

IT Help Desk - Mississauga

IT Help Desk - Mississauga

Mississauga, ON

Download Information Package

IT Helpdesk

We Offer
• 100% Employer Paid Medical and Dental Benefits
• Employer RRSP Matching Program
• Annual Health/Wellness Spending Accounts
• Professional Growth & Development

What You’ll Do – The Role (Responsibilities)
• Act as a first point of contact for users regarding overall support, policies, and procedures.
• Assign/escalate tickets to the appropriate team member or team.
• Follow up with assigned personnel to ensure timely resolution of problems within SLAs
• Ensure that all support requests are logged in the ticketing system.
• Provide basic support for end-user hardware, software, printing, and network connectivity issues.
• Provide desk-side support whenever this is possible. When this is not possible, provide the same quality of service via remote support.
• Assist with backend tasks as directed and provide overflow and backup support for the Tier 2/Tier 3 as required.
• Immediately alert the IT team to any major outages or widespread system issues.
• Perform new hire/hardware setup and IT orientations
• Perform all IT offboarding tasks for de-hires: account deactivations, equipment recapture, number/email forwarding, etc.
• Ensure that Company assets are maintained responsibly and are disposed of in accordance with provincial law.
• Other tasks and responsibilities as may be required from time to time consistent with the growth and development of the organization and the position.

What You Need (Requirements)
• Excellent customer service skills.
• Excellent written and verbal communication is mandatory for the role. Bilingual (French/English) fluency is an asset.
• Previous experience providing end-user support in a mid-size enterprise setting.
• Excellent time management skills with ability to effectively work with high volumes of tickets.
• University-level degree or equivalent diploma preferred.
• Proven ability to simplify complex issues and communicate in a way which is easy to understand.
• Strong problem identification and problem resolution skills.
• Ability to troubleshoot in a Microsoft environment (Windows 10/Office 365).
• Valid driver’s license in good standing and a reliable personal vehicle required.
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

Working Conditions
• Some travel will be required.
• Hybrid work environment
• Manual dexterity required to use desktop computer and peripherals.
• Occasional after-hours support may be required.
• Lifting or moving up to 30lbs may be required.

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers.

Our growth: As Canada’s 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.
No Agencies please.

Field Service Manager - Mississauga

Field Service Manager - Mississauga

Mississauga, ON

Download Information Package

Field Service Manager

We Offer
• 100% Employer Paid Medical and Dental Benefits
• Employer RRSP Matching Program
• Annual Health/Wellness Spending Accounts
• Professional Growth & Development

What You’ll Do – The Role (Responsibilities)
• Lead the Field Service Technicians to exceed; sales revenue, gross margins and income forecasts.
• Complete regular ride-alongs with Technicians, providing technical and procedural coaching and mentoring.
• Provide direction and support to Technicians holding them accountable for quality, productivity, and customer service.
• In collaboration with the dispatch team, ensure that Technician time is optimized in terms of billable service, while ensuring the right Technician with the right skills for the job is dispatched in the most efficient manner, and that all required job details (reports, hours, parts, comments) are accurately executed in-system.
• Provide leadership in achieving Service Metrics Targets and customer satisfaction.
• Take a pro-active approach to resolving any customer complaints or disputes, continuing to promote a high standard of customer service. This will involve direct customer contact with established negotiation authority.
• Ensure that all Health & Safety requirements are followed and continually work to reduce our risk.
• Manage and approve Technician timecards including overtime and double-time.
• Assist with determining required staffing levels, related recruiting, and orientations.
• Perform technician one-on-ones, performance management and employee development.
• Increase technician productivity with the objective of improving our competitiveness and increasing income. This will include making equipment and supplies purchase recommendations and orders.
• Ensure hours used to perform work are reflective of hours allotted, and where exceptions are encountered, all possible steps are taken to mitigate future issues.
• Partner with Service Sales to ensure customer acquisition, renewals, and customer loyalty are optimized.
• Perform random site audits to ensure that our services consistently achieve the highest standards in our industry.
• Ensure that all Employee’s work together and communicate in such a way that will avoid problems and disputes, always putting the Customer first. Prioritize duties for all field employees.
• Other tasks and responsibilities as may be required from time to time consistent with the position of Service Manager and the job description and duties set out above.

What You Need (Requirements)
• 5+ years of Service Technician experience in generator industry required.
• Excellent working knowledge of Microsoft Office and computers.
• Valid ON Driver’s License in good standing and personal vehicle insurance.
• Strong HR management, interpersonal, and customer service skills.
• Team building, coaching, training, with the ability to coordinate activities, and improve task efficiency.
• Excellent communication; verbal and written.
• Problem solving, negotiation, decision making, and judgment.
• Excellent organizational skills with strong multi-tasking capabilities.
• Travel and overtime as required. Participation in the after-hours on call rotation required.
• In the case of power outage or declared State of Emergency by any level of Government in Ontario, be available for work.

Working Conditions
• Travel will be required. A valid passport and ability to enter the US may be required on occasion.
• Manual dexterity required to use desktop computer and peripherals.
• Overtime as required.
• Lifting or moving up to 40lbs. may be required.

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.

Our growth: As Canada’s 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.
No Agencies please.

Field Service Technician - Victoria

Field Service Technician - Victoria

Victoria, BC

Download Information Package

Field Service Technician

We Offer
• 100% employer paid medical and dental benefits
• Employer RRSP matching program
• Annual Health/Wellness Spending accounts
• Professional growth & development

What You’ll Do – The Role (Responsibilities)
• Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for customer generators as efficiently as possible.
• Test, measure, and verify electrical component operations, including energized components and electrical fields.
• Program, test, connect transfer switches and trouble shoot both generators and synchronizing controls system.
• Conduct startups and load bank tests as required.
• Operate / diagnose engine driven gensets powered by diesel or natural gas.
• Build strong customer relationships by engaging in positive, professional communications.
• Maintain all company tools and materials, including an accurate inventory of parts.
• Communicate with the Supervisor on all aspects of service.
• Complete required service and equipment performance reports as required.

What You Need (Requirements)
• Minimum 3 years’ experience as a generator field service technician.
• College-level Power Generation Diploma, Certified Mechanic with electrical skills or Licensed Electrician with mechanical skills preferred.
• A valid BC driver’s license in good standing.
• Working knowledge of D/C and A/C electrical systems.
• Mechanical, engine, and electrical trouble shooting skills.
• Superior customer service skills and track record.
• Comfortable using MS Office suite including Outlook suite.
• The ability to work efficiently with minimal supervision.
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

Working Conditions
• After hours On-Call – Required
• Heavy lifting and physical exertion are required.
• Full time position plus approved OT, ability to work irregular hours.
• Willing to work locally and throughout the Province of British Columbia
• Travel will be required. A valid passport and ability to enter the US for factory training may be required on occasion.

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.

Our growth: As Canada’s 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.
No Agencies please.

Credit & Collections Analyst - FT, 6Mth Contract - Mississauga

Credit & Collections Analyst - FT, 6Mth Contract - Mississauga

Mississauga, ON

Download Information Package

Credit & Collections Analyst – FT, 6Mth Contract

What You’ll Do – The Role (Responsibilities)
Credit applications, performing credit references and evaluations, running credit reports, and discussing with National Credit & Collections Manager any accounts with questionable credit scores.
• Set up of all customer accounts in the computer system with tax status and credit levels.
• Monitor all account credit limits and aging of receivables, communicate to the necessary parties when an account is over its limit.
• Perform collection procedures on all invoices over 30 days old. Identify problem accounts – make prompt decisions for collection. i.e. Collections, Construction Liens, Law suits.
• Monitor volume of credit checks used online with credit reporting agency to maximize value, minimize costs.
• Identify and facilitate the resolution of all customer disputes on a timely basis, working with internal department/branch stakeholders when necessary.
• Sending monthly customer statements
• Other duties and tasks as assigned.

What You Need (Requirement)
• 2-5 years’ credit collections experience with strong negotiating and communication skills preferred.
• Certified Credit Professional (CCP) or working toward preferred.
• Excellent working knowledge of Microsoft Office and understanding of computerized accounting systems.
• Written and verbal fluency in English
• Strong problem-solving skills with good organizational, time management and prioritizing skills.
• In the case of a power outage or declared State of Emergency by any level of Government in Ontario, be available for work.

Working Conditions
• Travel may be required.
• Manual dexterity required to use desktop computer and peripherals.
• Overtime as required.
• Lifting or moving up to 10lbs may be required.

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.

Our growth: As Canada’s 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.
No Agencies please.

Parts Representative - Mississauga

Parts Representative - Mississauga

Mississauga, ON

Download Information Package

Parts Representative

We Offer
• 100% Employer Paid Medical and Dental Benefits
• Employer RRSP Matching Program
• Annual Health/Wellness Spending Accounts
• Professional Growth & Development

What You’ll Do – The Role (Responsibilities)
• Order taking – acknowledge all incoming orders by walk-in, phone, email, or fax to ensure same day turnaround on received orders and advise customers on delivery.
• Sourcing parts – procure parts via catalogues or calling vendors and OEM dealers.
• Quoting including follow-up on all outstanding quotes.
• Ordering parts and reporting delivery status on all parts orders.
• Charging out parts to appropriate work orders and invoices.
• Communicating with customers, internal or external, on delayed deliveries.
• Promptly process customer returns and returning any unneeded parts to the supplier for credit.
• Working towards resolution of customer complaints and disputes.
• Accurately creating, processing, and completing purchase orders, receivers, work orders, and invoicing.
• Tracking all orders utilizing Smartlists and ensuring parts are received and delivered on time.
• Complete inventory cycle counts are required by company.
• Report inventory variances to the parts manager.
• Maintain a clean and organized sales floor, parts counter, and inventory area.
• Ensure parts are immediately assigned and stored in the proper shelf location.
• Maintain a clean and organized area for used or non-inventory parts that is isolated from inventory items.
• Create and maintain a list of used and non-inventory items which includes estimated cost, quantity, and description.
• Other tasks and responsibilities as may be required from time to time consistent with the position of Parts Representative.

What You Need (Requirements)
• Journeyman or equivalent certification as a Part’s Technician.
• 1-3 years of previous work experience in parts and/or inside sales in a similar work environment.
• A valid driver’s license with a clear record, as local travel may be required at times.
• Ability to lift or move up to 50lbs. may be required.
• Willingness to work overtime as requested.
• Excellent working knowledge of Microsoft Office, and strong computer skills / aptitude; demonstrated ability to adapt to new software systems.
• Time management, accountability, and dependability.
• Excellent communication skills, both verbal and written.
• Excellent customer service skills.
• Accuracy and attention to detail while working under tight deadlines.
• Excellent organizational skills with strong multi-tasking and prioritizing capabilities.
• Resourcefulness and initiative.
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

Working Conditions
• Travel maybe required.
• Manual dexterity required to use desktop computer and peripherals.
• Overtime as required.
• Lifting or moving up to 50lbs. may be required.

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.

Our growth: As Canada’s 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.
No Agencies please.

Project Administrator - Mississauga

Project Administrator - Mississauga

Mississauga, ON

Download Information Package

Project Administrator

We Offer
• 100% Employer Paid Medical and Dental Benefits
• Employer RRSP Matching Program
• Annual Health/Wellness Spending Accounts
• Professional Growth & Development

What You’ll Do – The Role (Responsibilities)
• Updating and entering data into CRM system and maintaining the project data base fully up to date.
• Entering information into GP system.
• Ordering equipment and accessories based on project requirement
• Issuing change orders in CRM and GP as needed
• Arranging freight and shipments for projects.
• Issuing invoices based on project timeline or as being instructed by project manager.
• Prepare files for invoicing, invoice on company accounting system, and ensure all background documents are organized in the file.
• Other related tasks and responsibilities as assigned.
• Present a professional image to the Company’s customers and suppliers maintaining the highest ethical standard of conduct

What You Need (Requirement)
• Previous administrative /coordination experience required.
• Strong computer and database skills, as well as ability to multi-task and succeed under the pressure of deadlines.
• Effective communication skills are required.
• Organized and responsible induvial with strong multi-tasking abilities
• Self-starter and team player who can work both in a team environment and independently
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

Working Conditions
• Manual dexterity required to use desktop computer and peripherals.
• Overtime as required.
• Lifting or moving up to 10lbs may be required.

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.

Our growth: As Canada’s 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family, and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.
No Agencies please.

Field Service Technician - Kamloops

Field Service Technician - Kamloops

Kamloops, BC

Download Information Package

Field Service Technician

We Offer
• 100% Employer Paid Medical and Dental Benefits
• Employer RRSP Matching Program
• Annual Health/Wellness Spending Accounts
• Professional Growth & Development

What You’ll Do – The Role:
• Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for
• customer generators as efficiently as possible.
• Test, measure, and verify electrical component operations, including energized components and
• electrical fields.
• Program, test, connect transfer switches and trouble shoot both generators and synchronizing controls
• system.
• Conduct startups and load bank tests as required.
• Operate / diagnose engine driven gensets powered by diesel or natural gas.
• Build strong customer relationships by engaging in positive, professional communications.
• Maintain all company tools and materials, including an accurate inventory of parts.
• Communicate with the Supervisor on all aspects of service.
• Complete required service and equipment performance reports as required.
• Other tasks and responsibilities as may be required.

What You Need
• Minimum 3 years’ experience as a generator field service technician.
• College-level Power Generation Diploma, Certified Mechanic with electrical skills or Licensed
• Electrician with mechanical skills preferred.
• A valid BC driver’s license in good standing.
• Working knowledge of D/C and A/C electrical systems.
• Mechanical, engine, and electrical trouble shooting skills.
• Superior customer service skills and track record.
• Comfortable using MS Office suite including Outlook suite.
• Strong time management skills and the ability to work efficiently with minimal supervision.
• In the case of a power outage or declared State of Emergency by any level of Government, be available
• for work.

Working Conditions
• After hours On-Call – Required
• Heavy lifting and physical exertion required
• Ability to work irregular hours
• Willing to work locally and throughout the Province of British Columbia
• Travel will be required. A valid passport and ability to enter the US for factory training may be required
• on occasion.

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.

Our growth: As Canada’s 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family, and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.
No Agencies please.

Service Sales Representative, Repair - Maple Ridge

Service Sales Representative, Repair - Maple Ridge

Maple Ridge, BC

Download Information Package

Service Sales Representative – Repairs 

We Offer
• 100% Employer Paid Medical and Dental Benefits
• Employer RRSP Matching Program
• Annual Health/Wellness Spending Accounts
• Professional Growth & Development

What You’ll Do – The Role (Responsibilities)
• Manage repair sales with the aim of achieving gross margins and sales revenue that exceed forecasts
• Timely and accurate estimating and quotations
• Assist with smooth and accurate project administration
• Regularly and accurately populate the company’s business tracking tools
• Develop and maintain a customer and prospect list
• Provide budgets and forecasts as requested
• Quotation follow up and track success rates
• Work with sub-contractors to provide repair total estimation information to customers where required
• Request and coordinate repair parts pricing and availability with the Total Power Parts Department
• Identify new service contract opportunities and work with the Service Agreement Advisor to provide service contract proposals
• Follow up on all quotations to gain customer approval to achieve annual sales targets
• Work with existing Contract Customers where it is required to provide Customer service and support to ensure that their Total Power experience meets or exceeds their expectations
• Meet and exceed Repair Sales targets
• Contribute to the growth of contract sales targets
• Contribute to the maintain and grow contract renewal rate targets
• Open major repair work orders where required
• Follow-up on all submitted repair quotes within 48 hours
• Provide purchase orders to sub-contractors
• Work with technicians on unit down service calls to properly inform customer of situation. This includes rental equipment costs and time frame. Follow-up with customer until technicians return to site for repairs, keeping them informed of status of parts, timeframe and costs.
• You are part of a team striving to “Provide the Best Customer Service in the Industry”
• Work with others in the Service and Service Sales department to ensure the right service is supplied, at the right time and that the necessary information is provided to the technician and customer.
• Ensure that all employees work together as a team and communicate in such a way that will avoid problems and disputes, always putting the customer (external and internal) first
• Assist the Company in developing stronger relationships with our customers and suppliers
• Provide new ideas for revenue growth that the Company’s customers would value
• Participate in weekly Service Sales Department meeting to discuss opportunities and issues
• Other tasks and responsibilities as may be required from time to time

Service Product Responsibilities
Included items: (non-warranty repairs)
• ALL SERVICE REPAIR Estimates
• Engine replacement or major work (Non-Home Stand By)
• Diesel fuel system and Injector work- (includes replacement, rebuild and injector cleaning)
• Radiator replacement or re‐core (rad cleaning by third party = minor repair)
• Alternator Repair rebuild or replacement – (Advise if brand name e.g. Stanford, Marathon and others)
• Major Enclosure repairs or modifications (example handles, locks, fixing loose panel are Minor repair)
• Control system upgrades, replacements or wiring changes (exception G&H panels)
• Remote monitoring
• Unit downs or requiring immediate quote while working on site.
• Repairs requiring rental units (minor repairs at health care facilities need to have this considered)
• When sub‐trades are involved (e.g. electricians, cranes, rebuild shops, etc.)
• Exhaust systems & turbos from engine to muffler including new insulation (OEM parts up to flex=Minor)
• Gear box repairs and change outs (gear oil changes and cleaning = Minor Repair)
• Major refurbishments (refurbishments that require subcontractors, site visits, or involve replacement or reconfiguration of larger systems (fuel, engine, alternator, exhaust)
* Home standby generator excluded from Major Repair category

What You Need (Requirement)
• University/College education or equivalent experience
• Minimum three years of sales experience in a similar industry preferred
• Valid driver’s license in good standing and a reliable personal vehicle required
• Excellent computer skills
• Excellent customer service skills. Deliver on our Customer Service Promise to ‘make each Customer experience extraordinary’ by upholding our Pillars and Values and following our Company Communication Charter
• Maintain a well-organized and clean work area
• Mechanical or Electrical aptitude and/or knowledge of combustion engines an asset
• Follow all Company Health and Safety Policies and Guidelines and Privacy Policies
• Ability to build and maintain lasting relationships with corporate departments and key business partners
• Good organizational, time management and prioritizing skills
• Strong problem identification and resolution skills
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work
• Present a professional image to the Company’s customers and suppliers maintaining the highest ethical standard of conduct

Working Conditions
• Travel required.
• Ability to attend and conduct presentations.
• Manual dexterity required to use desktop computer and peripherals.
• This is an OT exempt position. However, there will be times when additional hours will be required to meet customer requirements
• Lifting or moving up to 30lbs may be required.

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…
Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.

Our growth:
As Canada’s 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family, and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.

No Agencies please.

Field Service Technician, Edmonton

Field Service Technician, Edmonton

Edmonton, AB

Download Information Package

Generator Field Service Technician, Edmonton

We Offer
• 100% Employer Paid Medical and Dental Benefits
• Employer RRSP Matching Program
• Annual Health/Wellness Spending Accounts
• Professional Growth & Development

What You’ll Do – The Role (Responsibilities)
• Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for customer generators as efficiently as possible.
• Test, measure, and verify electrical component operations, including energized components and electrical fields.
• Program, test, connect transfer switches and trouble shoot both generators and synchronizing controls system.
• Conduct startups and load bank tests as required.
• Operate / diagnose engine driven gensets powered by diesel or natural gas.
• Build strong customer relationships by engaging in positive, professional communications.
• Maintain all company tools and materials, including an accurate inventory of parts.
• Communicate with the Supervisor on all aspects of service.
• Complete required service and equipment performance reports as required.
What You’ll Need (Requirements)
• Minimum 3 years’ experience as a generator field service technician.
• College-level Power Generation Diploma, Certified Mechanic with electrical skills or Licensed Electrician with mechanical skills preferred.
• A valid AB driver’s license in good standing.
• Working knowledge of D/C and A/C electrical systems.
• Mechanical, engine, and electrical trouble shooting skills.
• Superior customer service skills and track record.
• Comfortable using MS Office suite including Outlook suite.
• The ability to work efficiently with minimal supervision.
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

Working Conditions
• After hours On-Call – Required
• Heavy lifting and physical exertion are required.
• Full time position plus approved OT, ability to work irregular hours.
• Willing to work locally and throughout the Province of British Columbia
• Travel will be required. A valid passport and ability to enter the US for factory training may be required on occasion.

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…
Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.

Our growth: As Canada’s 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!
“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.

No Agencies please.

Inside Sales Representative - Mississauga

Inside Sales Representative - Mississauga

Mississauga, ON

Download Information Package

Inside Sales Representative, Mississauga 

We Offer
• 100% Employer Paid Medical and Dental Benefits
• Employer RRSP Matching Program
• Annual Health/Wellness Spending Accounts
• Professional Growth & Development

What You’ll Do – The Role (Responsibilities)
• Work with internal and external customers to sell and promote the company’s brand and products
• Fielding, qualifying, and executing on inbound opportunities – including estimating and preparing proposals
• Routing inbound opportunities to the sales team for further development and closure
• Pursuing information and initiatives which will benefit the sales team including sourcing new sales opportunities through both inbound lead follow-up and outbound cold calls and emails
• Regularly mining the company’s business tracking tools (CRM) to ensure accuracy and timely follow up on assigned opportunities
• Assist with maintaining accuracy of customer and prospect lists
• Read and interpret engineered specifications and create proposals for customers to meet project closing deadlines
• Consult with engineers, as required, to clarify specifications and to determine what exact equipment needs to be bid
• Other tasks and responsibilities as may be required from time to time consistent with this position and the job description and duties set out herein.

What You Need (Requirements)
• Minimum 1-year successful sales experience in a Generator / Electrical or related industry.
• Some related college or university courses preferred.
• A self-starter and a team player, who is, able to work both in a team environment and independently.
• Excellent computer and phone skills.
• Excellent customer service skills.
• Excellent working knowledge of Microsoft Office Suite.
• Follow all Company Health and Safety Policies and Guidelines and Privacy Policies.
• Good organizational, time management and prioritizing skills.
• Strong problem identification and resolution skills.
• Present a professional image to the Company’s customers and suppliers maintaining the highest ethical standard of conduct.
• Work collaboratively with your team and other departments and be dedicated to always putting the customer first on order to achieve our common goal of being a dominant force in the markets we serve.
• In the case of a power outage or declared State of Emergency by any level of Government in Ontario, be available for work.

Working Conditions
• Manual dexterity required to use desktop computer and peripherals.
• Ability to attend and conduct presentations.
• Overtime as required.
• Lifting or moving up to 10lbs may be required.

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…
Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.

Our growth:
As Canada’s 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family, and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.

No Agencies please.

Field Service Technician - Maple Ridge

Field Service Technician - Maple Ridge

Maple Ridge, BC

Download Information Package

Field Service Technician, Maple Ridge

We Offer
• 100% employer paid medical and dental benefits
• Employer RRSP matching program
• Annual Health/Wellness Spending accounts
• Professional growth & development

What You’ll Do – The Role (Responsibilities)
• Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for customer generators as efficiently as possible.
• Test, measure, and verify electrical component operations, including energized components and electrical fields.
• Program, test, connect transfer switches and trouble shoot both generators and synchronizing controls system.
• Conduct startups and load bank tests as required.
• Operate / diagnose engine driven gensets powered by diesel or natural gas.
• Build strong customer relationships by engaging in positive, professional communications.
• Maintain all company tools and materials, including an accurate inventory of parts.
• Communicate with the Supervisor on all aspects of service.
• Complete required service and equipment performance reports as required.

What You Need (Requirements)
• Minimum 3 years’ experience as a generator field service technician.
• College-level Power Generation Diploma, Certified Mechanic with electrical skills or Licensed Electrician with mechanical skills preferred.
• A valid BC driver’s license in good standing.
• Working knowledge of D/C and A/C electrical systems.
• Mechanical, engine, and electrical trouble shooting skills.
• Superior customer service skills and track record.
• Comfortable using MS Office suite including Outlook suite.
• The ability to work efficiently with minimal supervision.
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

Working Conditions
• After hours On-Call – Required
• Heavy lifting and physical exertion are required.
• Full time position plus approved OT, ability to work irregular hours.
• Willing to work locally and throughout the Province of British Columbia
• Travel will be required. A valid passport and ability to enter the US for factory training may be required on occasion.

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…
Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.

Our growth: As Canada’s 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family, and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.

No Agencies please.

Field Service Technician - Mississauga

Field Service Technician - Mississauga

Mississauga, ON

Download Information Package

Field Service Technician, Mississauga

What We Offer

  • A great work environment and competitive compensation package
  • Employer Paid Medical and Dental Benefits
  • RRSP/DPSP plan with employer matching component
  • Annual Training and Wellness Spending Accounts
  • Professional Growth & Development
  • Paid time off – progressive vacation day plan and personal days

What You’ll Do – The Role (Responsibilities)

  • Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for customer generators as efficiently as possible.
  • Test, measure, and verify electrical component operations, including energized components and electrical fields.
  • Program, test, and connect transfer switches.
  • Program, test, and trouble shoot both generator set and synchronizing controls system.
  • Conduct startups and load bank tests as required.
  • Operate / diagnose engine driven gensets powered by diesel or natural gas.
  • Build strong customer relationships by engaging in positive, professional communications.
  • Maintain all company tools and materials, including an accurate inventory of parts.
  • Communicate with the Supervisor on all aspects of service.
  • Complete required service and equipment performance reports as required.

What You Need (Requirements)

  • Minimum 3 years’ experience as a generator field service technician.
  • College-level Power Generation Diploma, Certified Mechanic with electrical skills or Licensed Electrician with mechanical skills preferred.
  • A valid ON driver’s license in good standing.
  • Working knowledge of D/C and A/C electrical systems.
  • Mechanical, engine, and electrical trouble shooting skills.
  • Superior customer service skills and track record.
  • Professional verbal and written communication skills.
  • Comfortable using MS Office suite including Outlook suite.
  • Strong time management skills.
  • The ability to work efficiently with minimal supervision.
  • In the case of a power outage or declared State of Emergency by any level of Government in ON, be available for work.

Working Conditions

  • After hours On-Call – Required
  • Heavy lifting and physical exertion is required
  • Ability to work irregular hours / overtime
  • Full time position plus approved OT
  • Willing to work locally and throughout the Province of Ontario
  • Travel will be required.  A valid passport and ability to enter the US for factory training may be required on occasion

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…
Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.

Our growth: As Canada’s 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family, and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!
“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.
Only those selected for an interview will be contacted.

No Agencies please.

Field Service Associate - Mississauga

Field Service Associate - Mississauga

Mississauga, ON

Download Information Package

Generator Field Service Associate

We Offer
• 100% Employer Paid Medical and Dental Benefits
• Employer RRSP Matching Program
• Annual Health/Wellness Spending Accounts
• Professional Growth & Development

What You’ll Do – The Role (Responsibilities)
• Support technicians at sites as required, including delivering parts, helping with load bank tests, and assisting with repairs.
• Perform selected field-based services on your own, from time to time.
• Manage the replenishment of supplies, transfer of parts, and organization of storage facilities.
• Set up trailers with appropriate Load Bank(s), cable lengths and size, then inform scheduled technician of trailer number.
• Upon return of any trailers, check trailer, cables, and Load Bank(s) for any damage. Initiate repairs and report any deficiencies.
• Assist Technicians loading and unloading, to get in and out of the shop on a timely basis.
• In the case of a power outage or declared State of Emergency by any level of Government in Ontario, be available for work

What You Need (Requirements)
• College level Power Generation Diploma, Licensed Mechanic or Licensed Electrician with mechanical skills preferred
• Ability to pass Air-Cooled Generators course
• Forklift certification or equivalent experience
• Valid G driver’s license – Clean driving record
• Ability to drive large pick-up trucks and tow equipment

Working Conditions
• Travel may be required both within and outside of Ontario
• After hours on-call will be required
• Heavy lifting and physical exertion required, potentially up to 100lbs
• Working with lubricants, coolant, and other chemicals

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…
Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.

Our growth:
As Canada’s 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family, and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.

No Agencies please.

Field Service Technician - Calgary

Field Service Technician - Calgary

Calgary, AB

Download Information Package

Generator Field Service Technician, Calgary

We Offer 

• 100% employer paid medical and dental benefits
• Employer RRSP matching program
• Annual Health/Wellness Spending accounts
• Professional growth & development

What You’ll Do – The Role:
• Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for customer generators as efficiently as possible.
• Test, measure, and verify electrical component operations, including energized components and electrical fields.
• Program, test, and connect transfer switches.
• Program, test, and trouble shoot both generator set and synchronizing controls system.
• Conduct startups and load bank tests as required.
• Operate / diagnose engine driven gensets powered by diesel or natural gas.
• Build strong customer relationships by engaging in positive, professional communications.
• Maintain all company tools and materials, including an accurate inventory of parts.
• Communicate with the Supervisor on all aspects of service.
• Complete required service and equipment performance reports as required.

What You Need
• Minimum 3 years’ experience as a generator field service technician.
• College-level Power Generation Diploma, Certified Mechanic with electrical skills or Licensed Electrician with mechanical skills preferred.
• A valid driver’s license in good standing.
• Working knowledge of D/C and A/C electrical systems.
• Mechanical, engine, and electrical trouble shooting skills.
• Superior customer service skills and track record.
• Professional verbal and written communication skills.
• Comfortable using MS Office suite including Outlook suite.
• Strong time management skills.
• The ability to work efficiently with minimal supervision.
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

Working Conditions
• After hours On-Call – Required
• Heavy lifting and physical exertion is required
• Ability to work irregular hours / overtime
• Full time position plus approved OT
• Willing to work locally and throughout the Province of Alberta
• Travel will be required. A valid passport and ability to enter the US for factory training may be required on occasion.

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.

Our growth:
As Canada’s 1st Choice for PowerGen, our strategic goal is to double in size in the next 5 years. If you want to be part of our success story, join our family and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.

No Agencies please.