WORKING At Total Power

Check out our Working at Total Power video on YouTube

Why Join Total Power Limited?

A little bit about us…..

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity and innovation in providing on-site power generating solutions nationwide. For 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers.

We Offer
• 100% employer paid medical and dental benefits
• Employer RRSP matching program
• Annual Health/Wellness Spending accounts
• Professional growth & development

Our Growth:

As Canada’s 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family, and grow with us!

Our Culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

Career Opportunities

Currently Total Power has the following career opportunities. While we appreciate your interest in our company, only qualified candidates will be contacted. You can also connect with Total Power online through LinkedIn.

Interested in joining our team?  Send your resume to careers@totalpower.ca

Service Agreement Specialist - Western Canada

Service Agreement Specialist - Western Canada

Campbell River, BC/ Kamloops, BC or Calgary, AB

Download Information Package

Service Agreement Specialist

We Offer

  • 100% Employer Paid Medical and Dental Benefits
  • Employer RRSP Matching Program
  • Annual Health/Wellness Spending Accounts
  • Professional Growth & Development

 

What You’ll Do – The Role (Responsibilities)

New Service Agreements

  • Accurately enter new service agreements for western Canada (Alberta and BC) into the service IT system (Great Plains).
  • Facilitate the data migration of service agreements from one IT system to another.
  • Work with the service sales team to ensure the information provided on new service agreements meets company requirements.
  • In coordination with the service management team, assign Technicians in GP to align with service capabilities and a balanced workload.
  • Close out the new service agreement information in the sales CRM system for tracking purposes.
  • Enter detailed agreement information into GP (task details, equipment data, pricing, and agreement term). Communicate any special requirements to the customer support team.
  • Create an electronic file to include the customer agreement and related agreement information.

 

Existing Service Agreements

  • Monitor, audit, correct, update, and renew existing service agreement renewals for western Canada.
  • Ensure Total Power is meeting our contractual obligations.
  • Provide current expiring agreements to the service sales team for pricing.
  • In coordination with the service sales team, ensure expiring agreements are updated and sent to Customers for renewal in a timely manner (a minimum of 90 days prior to expiry).
  • Contribute to helping Total Power foster stronger relationships with Customers.
  • Renew agreements in GP and close out renewal proposals in CRM.
  • Communicate any special requirements to the customer support team.
  • Maintain electronic and/or hard copy files that house service agreements and other related information for our Customers.
  • Other tasks and responsibilities may be required from time to time consistent with the position and the description of duties set out herein.

 

What You Need (Requirements)

  • Diploma from a College or equivalent preferred.
  • Minimum 2 years’ experience with agreement administration and/or sales support experience in a similar industry.
  • Excellent interpersonal and sales skills with the ability to build and maintain lasting relationships with Customers and colleagues.
  • Diligent and tactful in the ability to enter new service agreements and support the service sales team in securing service agreement renewals.
  • Excellent computer skills and working knowledge of Microsoft Office; working knowledge of Great Plains and CRM would be an asset.
  • In the case of power outage or declared State of Emergency by any level of Government, be available for work.

 

Working Conditions

  • Manual dexterity required to use desktop computer and peripherals.
  • Overtime as required.

 

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

 

A little bit about Us…

 

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide.  For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers.  Visit us at www.totalpower.ca to learn more about us.

 

Our growth: As Canada’s 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family and grow with us!

 

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success.  We EMPOWER them to be ENGAGED!

 

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager

 

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

 

Only those selected for an interview will be contacted.

No Agencies please.

 

Field Service Technician - Kamloops

Field Service Technician - Kamloops

Kamloops, BC

Download Information Package

Field Service Technician

We Offer
• 100% Employer Paid Medical and Dental Benefits
• Employer RRSP Matching Program
• Annual Health/Wellness Spending Accounts
• Professional Growth & Development

What You’ll Do – The Role:
• Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for
• customer generators as efficiently as possible.
• Test, measure, and verify electrical component operations, including energized components and
• electrical fields.
• Program, test, connect transfer switches and trouble shoot both generators and synchronizing controls
• system.
• Conduct startups and load bank tests as required.
• Operate / diagnose engine driven gensets powered by diesel or natural gas.
• Build strong customer relationships by engaging in positive, professional communications.
• Maintain all company tools and materials, including an accurate inventory of parts.
• Communicate with the Supervisor on all aspects of service.
• Complete required service and equipment performance reports as required.
• Other tasks and responsibilities as may be required.

What You Need
• Minimum 3 years’ experience as a generator field service technician.
• College-level Power Generation Diploma, Certified Mechanic with electrical skills or Licensed
• Electrician with mechanical skills preferred.
• A valid BC driver’s license in good standing.
• Working knowledge of D/C and A/C electrical systems.
• Mechanical, engine, and electrical trouble shooting skills.
• Superior customer service skills and track record.
• Comfortable using MS Office suite including Outlook suite.
• Strong time management skills and the ability to work efficiently with minimal supervision.
• In the case of a power outage or declared State of Emergency by any level of Government, be available
• for work.

Working Conditions
• After hours On-Call – Required
• Heavy lifting and physical exertion required
• Ability to work irregular hours
• Willing to work locally and throughout the Province of British Columbia
• Travel will be required. A valid passport and ability to enter the US for factory training may be required
• on occasion.

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.

Our growth: As Canada’s 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.
No Agencies please.

Contract Sales and Rentals - Campbell River

Contract Sales and Rentals - Campbell River

Campbell River, BC

Download Information Package

 Contract Sales and Rentals

We Offer
• 100% Employer Paid Medical and Dental Benefits
• Employer RRSP Matching Program
• Annual Health/Wellness Spending Accounts
• Professional Growth & Development

What You’ll Do – The Role (Responsibilities)
Contract Sales and Renewals
• Achieve monthly and annual new contracts sales goals.
• Accurately complete proposals, and tender responses to ensure profitable service agreements.
• Perform a combination of inside and outside sales with a primary focus on being outside of the office meeting customers, responding to contract maintenance proposal requests, building relationships, and developing new business.
• Utilize CRM to track all quotations and initiate frequent follow-ups.
• Learn and understand generator maintenance requirements pertaining to CSA 282/Life Safety generators.
• Recruit customers and conduct professional presentations pertaining to CSA 282.
• Complete customer data sheets and pricing templates to help ensure a smooth customer transaction.
• Develop processes and organize activities to maximize efficiency and sales performance.
• Work closely with Branch Management to retain and renew expiring agreements.
• Promote and send out contract renewal upgrade proposals to existing customers.
• Work with local Branch Managers to ensure renewed contracts are at acceptable margins.
• Other tasks and responsibilities may be required from time to time consistent with the growth and development of the organization and the position.

Rentals
• Be the point person for general incoming rental inquiries.
• Work with potential and existing customers to promote and develop rental business.
• Preparing, coordinating, and delivering timely and accurate proposals and quotations.
• Collaborating with colleagues to facilitate smooth execution of projects including planning, monitoring, logistics, installations, fueling, servicing & invoicing
• Coordinating, negotiating with vendors and sub-trades as required to ensure successful projects – e.g. re-rent suppliers, electrical contractors, fuel companies, ESA, etc.
• Actively pursuing and sharing information which will benefit the Rental team – e.g. rental opportunities, names of upcoming projects, successful bidders, pricing feedback, etc.
• Manage rental opportunities with the aim of achieving gross margins, utilization and revenue that exceed forecasts.
• Regularly and accurately populate the company’s business and contact tracking tools (CRM)
• Develop and maintain a customer and prospect list
• Attend industry events and association functions which the Company is a member of to develop new and existing relationships
• Proactively engage assigned accounts to uncover further quoting opportunities
• Provide regular and assertive follow up on outstanding quotes

What You Need (Requirements)
• Secondary schooling required
• Minimum 3 years relevant inside/ outside sales experience required.
• Ability to build and maintain lasting relationships with our customers and suppliers.
• Present a professional image to the Company’s customers and suppliers maintaining the highest ethical standard of conduct.
• Ensure that you work with others in the Company as a team and communicate in such a way that will avoid problems and disputes, always putting the customer (external and internal) first.
• Excellent working knowledge of Microsoft Office and General understanding of computerized business systems.
• Good team player.
• Mechanical aptitude and knowledge of electrical theory and engines would be an asset
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.
.
Working Conditions
• Travel will be required within British Columbia, (automobile required with car allowance)
• Valid driver’s license and a reliable personal vehicle required.
• Ability to attend and conduct presentations
• Manual dexterity required to use desktop computer and peripherals
• On call – to be the point of contact for rental inquiries after hours, weekends & holidays
• Lifting or moving up to 50lbs may be required.

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…
Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.

Our growth:
As Canada’s 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family, and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.
No Agencies please

Customer Support & Parts Specialist - Maple Ridge

Customer Support & Parts Specialist - Maple Ridge

Maple Ridge, BC

Download Information Package

Customer Support & Parts Specialist

We Offer
• 100% Employer Paid Medical and Dental Benefits
• Employer RRSP Matching Program
• Annual Health/Wellness Spending Accounts
• Professional Growth & Development

What You’ll Do – The Role (Responsibilities)
• Emergency Dispatching
• Scheduling contracted maintenance work (PM, PMO, Monthly, Weekly, LBT)
• Daily Invoicing – ensure work orders are opened and closed on a timely basis to properly support technicians in the field and to increase productivity.
• Warranty – ensure work-orders are opened and coded as warranty when applicable and the status of the call is communicated to the Warranty Coordinator.
• Scheduling Quoted Repairs – Ensure that all recommended repairs are quoted by the Service Sales team prior to proceeding with any additional work. All approved major and minor repairs shall then be scheduled and executed in a timely manner.
• Verifying technician time cards – submit technician time cards to the Branch Service Manager daily. Prior to submission, verify that time sheet numbers align with invoicing.
• Efficient scheduling – Dispatch technicians within their territories, minimizing windshield time and maximizing productivity and by way of efficient scheduling.
• Communication – Proactively advise customers of after-hours rates and alternatives prior to dispatching when overtime charges may apply.
• Documentation – as work orders are completed, ensure that any noteworthy information relayed by the technician e.g. parts required, cable lengths, number of techs required for execution, or any other special requirements are documented accurately for future reference.
• Responsible for answering and directing all incoming calls in the branch.
• Order taking – acknowledge all incoming orders by phone, email and fax to ensure same day turnaround on received orders and advise customers on delivery.
• Sourcing parts – procure parts via catalogues or calling vendors and OEM dealers.
• Source and procure parts needed for all MCC calls and assign to the work orders.
• Quoting, including follow-up on outstanding parts quotes.
• Ordering parts and reporting delivery status on all parts orders.
• Charging out parts to appropriate work orders and invoices
• Communicating with customers, internal or external, on delayed deliveries.
• Promptly processing parts credits for customer returns.
• Promptly returning any unneeded parts to the supplier for credit.
• Source parts with national suppliers as identified through strategic sourcing initiatives.
• Working towards resolution of customer complaints and disputes.
• Monitor and maintain inventory levels for the branch.
• Assist with shipping and receiving of parts when required.
• Cross training with commercial activities and duties (i.e. proposal preparation, RFP acceptance and processing, etc.)
• Branch operations and admin support
• Warehouse support as needed.
• Other duties as assigned.

What You Need (Requirement)
• Minimum 5 years’ customer service, dispatching, or related experience.
• Related experience in dealing with service parts, preferably in the automotive or industrial industries or similar strongly preferred.
• Excellent phone skills.
• Exceptional customer service skills.
• Demonstrated ability to troubleshoot basic questions of a technical nature.
• Basic technical skills (mechanical & electrical) an asset.
• Excellent working knowledge of Microsoft Office, and strong computer skills / aptitude.
• Time management, accountability, and dependability.
• Excellent communication; verbal and written.
• Excellent problem solving, negotiation, and decision-making skills.
• Excellent organizational skills with strong multi-tasking capabilities.
• Able to operate forklift when required
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

Working Conditions
• Manual dexterity is required to use desktop computer and peripherals.
• Overtime as required.
• Lifting or moving up to 50lbs. may be required.

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.

Our growth: As Canada’s 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.
No Agencies please.

Service Sales Representative, Repair - Maple Ridge

Service Sales Representative, Repair - Maple Ridge

Maple Ridge, BC

Download Information Package

Service Sales Representative – Repairs 

We Offer
• 100% Employer Paid Medical and Dental Benefits
• Employer RRSP Matching Program
• Annual Health/Wellness Spending Accounts
• Professional Growth & Development

What You’ll Do – The Role (Responsibilities)
• Manage repair sales with the aim of achieving gross margins and sales revenue that exceed forecasts
• Timely and accurate estimating and quotations
• Assist with smooth and accurate project administration
• Regularly and accurately populate the company’s business tracking tools
• Develop and maintain a customer and prospect list
• Provide budgets and forecasts as requested
• Quotation follow up and track success rates
• Work with sub-contractors to provide repair total estimation information to customers where required
• Request and coordinate repair parts pricing and availability with the Total Power Parts Department
• Identify new service contract opportunities and work with the Service Agreement Advisor to provide service contract proposals
• Follow up on all quotations to gain customer approval to achieve annual sales targets
• Work with existing Contract Customers where it is required to provide Customer service and support to ensure that their Total Power experience meets or exceeds their expectations
• Meet and exceed Repair Sales targets
• Contribute to the growth of contract sales targets
• Contribute to the maintain and grow contract renewal rate targets
• Open major repair work orders where required
• Follow-up on all submitted repair quotes within 48 hours
• Provide purchase orders to sub-contractors
• Work with technicians on unit down service calls to properly inform customer of situation. This includes rental equipment costs and time frame. Follow-up with customer until technicians return to site for repairs, keeping them informed of status of parts, timeframe and costs.
• You are part of a team striving to “Provide the Best Customer Service in the Industry”
• Work with others in the Service and Service Sales department to ensure the right service is supplied, at the right time and that the necessary information is provided to the technician and customer.
• Ensure that all employees work together as a team and communicate in such a way that will avoid problems and disputes, always putting the customer (external and internal) first
• Assist the Company in developing stronger relationships with our customers and suppliers
• Provide new ideas for revenue growth that the Company’s customers would value
• Participate in weekly Service Sales Department meeting to discuss opportunities and issues
• Other tasks and responsibilities as may be required from time to time

Service Product Responsibilities
Included items: (non-warranty repairs)
• ALL SERVICE REPAIR Estimates
• Engine replacement or major work (Non-Home Stand By)
• Diesel fuel system and Injector work- (includes replacement, rebuild and injector cleaning)
• Radiator replacement or re‐core (rad cleaning by third party = minor repair)
• Alternator Repair rebuild or replacement – (Advise if brand name e.g. Stanford, Marathon and others)
• Major Enclosure repairs or modifications (example handles, locks, fixing loose panel are Minor repair)
• Control system upgrades, replacements or wiring changes (exception G&H panels)
• Remote monitoring
• Unit downs or requiring immediate quote while working on site.
• Repairs requiring rental units (minor repairs at health care facilities need to have this considered)
• When sub‐trades are involved (e.g. electricians, cranes, rebuild shops, etc.)
• Exhaust systems & turbos from engine to muffler including new insulation (OEM parts up to flex=Minor)
• Gear box repairs and change outs (gear oil changes and cleaning = Minor Repair)
• Major refurbishments (refurbishments that require subcontractors, site visits, or involve replacement or reconfiguration of larger systems (fuel, engine, alternator, exhaust)
* Home standby generator excluded from Major Repair category

What You Need (Requirement)
• University/College education or equivalent experience
• Minimum three years of sales experience in a similar industry preferred
• Valid driver’s license in good standing and a reliable personal vehicle required
• Excellent computer skills
• Excellent customer service skills. Deliver on our Customer Service Promise to ‘make each Customer experience extraordinary’ by upholding our Pillars and Values and following our Company Communication Charter
• Maintain a well-organized and clean work area
• Mechanical or Electrical aptitude and/or knowledge of combustion engines an asset
• Follow all Company Health and Safety Policies and Guidelines and Privacy Policies
• Ability to build and maintain lasting relationships with corporate departments and key business partners
• Good organizational, time management and prioritizing skills
• Strong problem identification and resolution skills
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work
• Present a professional image to the Company’s customers and suppliers maintaining the highest ethical standard of conduct

Working Conditions
• Travel required.
• Ability to attend and conduct presentations.
• Manual dexterity required to use desktop computer and peripherals.
• This is an OT exempt position. However, there will be times when additional hours will be required to meet customer requirements
• Lifting or moving up to 30lbs may be required.

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…
Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.

Our growth:
As Canada’s 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family, and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.

No Agencies please.

Field Service Associate - Calgary

Field Service Associate - Calgary

Calgary, AB

Download Information Package

Field Service Associate

We Offer
• 100% Employer Paid Medical and Dental Benefits
• Employer RRSP Matching Program
• Annual Health/Wellness Spending Accounts
• Professional Growth & Development

What You’ll Do – The Role (Responsibilities)
• Support technicians at sites as required, including delivering parts, helping with load bank tests, and assisting with repairs.
• Perform selected field-based services on your own, from time to time.
• Manage the replenishment of supplies, transfer of parts, and organization of storage facilities.
• Set up trailers with appropriate Load Bank(s), cable lengths and size, then inform scheduled technician of trailer number.
• Upon return of any trailers, check trailer, cables, and Load Bank(s) for any damage. Initiate repairs and report any deficiencies.
• Assist Technicians loading and unloading, to get in and out of the shop on a timely basis.
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work

What You Need (Requirements)
• College level Power Generation Diploma, Licensed Mechanic or Licensed Electrician with mechanical skills preferred
• Ability to pass Air-Cooled Generators course
• Forklift certification or equivalent experience
• Valid Driver’s License – Clean Driving Record
• Ability to drive large pick-up trucks and tow equipment

Working Conditions
• Travel may be required both within and outside of Alberta
• After hours on-call will be required
• Heavy lifting and physical exertion required, potentially up to 100lbs
• Working with lubricants, coolant, and other chemicals

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…
Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.

Our growth:
As Canada’s 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family, and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.
No Agencies please.

Customer Support & Parts Specialist - Edmonton

Customer Support & Parts Specialist - Edmonton

Edmonton, Alberta

Download Information Package

Customer Support & Parts Specialist

We Offer
• 100% Employer Paid Medical and Dental Benefits
• Employer RRSP Matching Program
• Annual Health/Wellness Spending Accounts
• Professional Growth & Development

What You’ll Do – The Role (Responsibilities)
• Emergency Dispatching
• Scheduling contracted maintenance work (PM, PMO, Monthly, Weekly, LBT)
• Daily Invoicing – ensure work orders are opened and closed on a timely basis to properly support technicians in field and to increase productivity.
• Warranty – ensure work-orders are opened and coded as warranty when applicable and the status of the call is communicated to the Warranty Coordinator.
• Scheduling Quoted Repairs – Ensure that all recommended repairs are quoted by the Service Sales team prior to proceeding with any additional work. All approved major and minor repairs shall then be scheduled and executed in a timely manner.
• Verifying technician time cards – submit technician time cards to the Branch Service Manager daily. Prior to submission, verify that time sheet numbers align with invoicing.
• Efficient scheduling – Dispatch technicians within their territories, minimizing windshield time and maximizing productivity and by way of efficient scheduling.
• Communication – Proactively advise customers of after-hours rates and alternatives prior to dispatching when overtime charges may apply.
• Documentation – as work orders are completed, ensure that any noteworthy information relayed by the technician e.g. parts required, cable lengths, number of techs required for execution, or any other special requirements are documented accurately for future reference.
• Responsible for answering and directing all incoming calls in the branch.
• Order taking – acknowledge all incoming orders by phone, email, and fax to ensure same day turnaround on received orders and advise customers on delivery.
• Sourcing parts – procure parts via catalogues or calling vendors and OEM dealers.
• Source and procure parts needed for all MCC calls and assign to the work orders.
• Quoting including follow-up on outstanding parts quotes.
• Ordering parts and reporting delivery status on all parts orders.
• Charging out parts to appropriate work orders and invoices
• Communicating with customers, internal or external, on delayed deliveries.
• Promptly processing parts credits for customer returns.
• Promptly returning any unneeded parts to the supplier for credit.
• Source parts with national suppliers as identified through strategic sourcing initiatives.
• Working towards resolution of customer complaints and disputes.
• Monitor and maintain inventory levels for the branch.
• Assist with shipping and receiving of parts when required.
• Cross training with commercial activities and duties (i.e. proposal preparation, RFP acceptance and processing, etc.)
• Branch operations, admin, and warehouse support as needed.
• Other duties as assigned.

What You Need (Requirement)
• Minimum 5 years’ customer service, dispatching, or related experience.
• Related experience in dealing with service parts, preferably in the automotive or industrial industries or similar strongly preferred.
• Excellent phone skills.
• Exceptional customer service skills.
• Demonstrated ability to troubleshoot basic questions of a technical nature.
• Basic technical skills (mechanical & electrical) an asset.
• Excellent working knowledge of Microsoft Office, and strong computer skills / aptitude.
• Time management, accountability, and dependability.
• Excellent communication; verbal and written.
• Excellent problem solving, negotiation, and decision-making skills.
• Excellent organizational skills with strong multi-tasking capabilities.
• Able to operate forklift when required
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

Working Conditions
• Manual dexterity required to use desktop computer and peripherals.
• Overtime as required.
• Lifting or moving up to 50lbs. may be required.

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…
Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.

Our growth:
As Canada’s 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family, and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.

No Agencies please.

Field Service Technician - Edmonton

Field Service Technician - Edmonton

Edmonton, AB

Download Information Package

Generator Field Service Technician

We Offer
• 100% Employer Paid Medical and Dental Benefits
• Employer RRSP Matching Program
• Annual Health/Wellness Spending Accounts
• Professional Growth & Development

What You’ll Do – The Role (Responsibilities)
• Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for customer generators as efficiently as possible.
• Test, measure, and verify electrical component operations, including energized components and electrical fields.
• Program, test, connect transfer switches and trouble shoot both generators and synchronizing controls system.
• Conduct startups and load bank tests as required.
• Operate / diagnose engine driven gensets powered by diesel or natural gas.
• Build strong customer relationships by engaging in positive, professional communications.
• Maintain all company tools and materials, including an accurate inventory of parts.
• Communicate with the Supervisor on all aspects of service.
• Complete required service and equipment performance reports as required.

What You’ll Need (Requirements)
• Minimum 3 years’ experience as a generator field service technician.
• College-level Power Generation Diploma, Certified Mechanic with electrical skills or Licensed Electrician with mechanical skills preferred.
• A valid AB driver’s license in good standing.
• Working knowledge of D/C and A/C electrical systems.
• Mechanical, engine, and electrical trouble shooting skills.
• Superior customer service skills and track record.
• Comfortable using MS Office suite including Outlook suite.
• The ability to work efficiently with minimal supervision.
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

Working Conditions
• After hours On-Call – Required
• Heavy lifting and physical exertion are required.
• Full time position plus approved OT, ability to work irregular hours.
• Willing to work locally and throughout the Province of British Columbia
• Travel will be required. A valid passport and ability to enter the US for factory training may be required on occasion.

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…
Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.

Our growth: As Canada’s 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!
“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.

No Agencies please.

Service Sales Representative, Repairs (Alberta) - Edmonton

Service Sales Representative, Repairs (Alberta) - Edmonton

Edmonton, AB

Download Information Package

Service Sales Representative, Repairs – Alberta

We Offer
• 100% Employer Paid Medical and Dental Benefits
• Employer RRSP Matching Program
• Annual Health/Wellness Spending Accounts
• Professional Growth & Development

What You’ll Do – The Role (Responsibilities)
• Manage repair sales with the aim of achieving gross margins and sales revenue that exceed forecasts
• Timely and accurate estimating and quotations
• Assist with smooth and accurate project administration
• Regularly and accurately populate the company’s business tracking tools
• Develop and maintain a customer and prospect list
• Provide budgets and forecasts as requested
• Quotation follow up and track success rates
• Work with sub-contractors to provide repair total estimation information to customers where required
• Request and coordinate repair parts pricing and availability with the Total Power Parts Department
• Identify new service contract opportunities and work with the Service Agreement Advisor to provide service contract proposals
• Follow up on all quotations to gain customer approval to achieve annual sales targets
• Work with existing Contract Customers where it is required to provide Customer service and support to ensure that their Total Power experience meets or exceeds their expectations
• Meet and exceed Repair Sales targets
• Contribute to the growth of contract sales targets
• Contribute to the maintain and grow contract renewal rate targets
• Open major repair work orders where required
• Follow-up on all submitted repair quotes within 48 hours
• Provide purchase orders to sub-contractors
• Work with technicians on unit down service calls to properly inform customer of situation. This includes rental equipment costs and time frame. Follow-up with customer until technicians return to site for repairs, keeping them informed of status of parts, timeframe and costs.
• You are part of a team striving to “Provide the Best Customer Service in the Industry”
• Work with others in the Service and Service Sales department to ensure the right service is supplied, at the right time and that the necessary information is provided to the technician and customer.
• Ensure that all employees work together as a team and communicate in such a way that will avoid problems and disputes, always putting the customer (external and internal) first
• Assist the Company in developing stronger relationships with our customers and suppliers
• Provide new ideas for revenue growth that the Company’s customers would value
• Participate in weekly Service Sales Department meeting to discuss opportunities and issues
• Other tasks and responsibilities as may be required from time to time

Service Product Responsibilities
Included items: (non-warranty repairs)
• ALL SERVICE REPAIR Estimates
• Engine replacement or major work (Non-Home Stand By)
• Diesel fuel system and Injector work- (includes replacement, rebuild and injector cleaning)
• Radiator replacement or re‐core (rad cleaning by third party = minor repair)
• Alternator Repair rebuild or replacement – (Advise if brand name e.g. Stanford, Marathon and others)
• Major Enclosure repairs or modifications (example handles, locks, fixing loose panel are Minor repair)
• Control system upgrades, replacements, or wiring changes (exception G&H panels)
• Remote monitoring
• Unit downs or requiring immediate quote while working on site.
• Repairs requiring rental units (minor repairs at health care facilities need to have this considered)
• When sub‐trades are involved (e.g. electricians, cranes, rebuild shops, etc.)
• Exhaust systems & turbos from engine to muffler including new insulation (OEM parts up to flex=Minor)
• Gear box repairs and change outs (gear oil changes and cleaning = Minor Repair)
• Major refurbishments (refurbishments that require subcontractors, site visits, or involve replacement or reconfiguration of larger systems (fuel, engine, alternator, exhaust)

* Home standby generator excluded from Major Repair category

What You Need (Requirement)
• University/College education or equivalent experience
• Minimum three years of sales experience in a similar industry preferred
• Valid driver’s license in good standing and a reliable personal vehicle required
• Excellent computer skills
• Excellent customer service skills. Deliver on our Customer Service Promise to ‘make each Customer experience extraordinary’ by upholding our Pillars and Values and following our Company Communication Charter
• Maintain a well-organized and clean work area
• Mechanical or Electrical aptitude and/or knowledge of combustion engines an asset
• Follow all Company Health and Safety Policies and Guidelines and Privacy Policies
• Ability to build and maintain lasting relationships with corporate departments and key business partners
• Good organizational, time management and prioritizing skills
• Strong problem identification and resolution skills
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work
• Present a professional image to the Company’s customers and suppliers maintaining the highest ethical standard of conduct

Working Conditions
• Travel required.
• Ability to attend and conduct presentations.
• Manual dexterity required to use desktop computer and peripherals.
• This is an OT exempt position. However, there will be times when additional hours will be required to meet customer requirements
• Lifting or moving up to 30lbs may be required.

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.

Our growth: As Canada’s 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family and grow with us!

Our culture: Our employees are

Customer Support Specialist - Fuels

Customer Support Specialist - Fuels

Mississauga, ON

Download Information Package

Customer Support Specialist – Fuels

We Offer
• 100% Employer Paid Medical and Dental Benefits
• Employer RRSP Matching Program
• Annual Health/Wellness Spending Accounts
• Professional Growth & Development

What You’ll Do – The Role (Responsibilities)
• Ensure all customer interactions (both internally and externally) are performed to the expectations of WOW customer service, including facilitating our commitment to be on time, conveying what to expect, ensuring the technician arrives prepared, and developing a strong relationship and understanding of the various sites and site personnel.
• Maintain open communication with project managers and sales staff to maximize awareness of field operations and requirements.
• Support the day-to-day business operational needs: Work closely with project and sales team to schedule project and repair activities, receiving of vendor and supplier invoices, opening of projects in GP, updating and maintaining CRM, create service appointments and dispatching of technicians.
• Facilitate payment means, pre-approvals, purchase orders, and initiate opening of new accounts.
• Support project managers with the preparation of project documentation: Health & Safety paperwork, TSSA permits, Notice of Projects, and closeout documents.
• Build and maintain the department schedule with guidance from management and team. Ensure all activities, one-time or recurring, are scheduled appropriately with the allocated resources.
• Invoicing – ensure work orders are opened and closed on a timely basis to properly support technicians in the field and increase productivity. Verify the accuracy of all work orders prior to invoicing i.e. technician hours, labour rates, and parts used must be accounted for and billed correctly prior submitting the invoice. All completed work orders must be invoiced within 72hours of the work performed.
o Monitor Smart Lists to determine available calls that can be invoiced.
o Create Customer invoices for contractual Field Service work performed. Ensure accuracy in amounts compared to contract.
o Process invoices and forward to our customers by mail or email, adjusting invoices as needed with required credits
o Monitor return invoice inbox for customer correspondence and rejected invoices.
o Follow-up with the branches, technicians for completion of documentation.
o Verify that all supporting documentation is attached to each invoice.
o Ensure metrics set in place with monthly goals are achieved.
o Attend quarterly meetings and be ready to share ideas revolving around invoicing.
• Coordinating warranty work– ensure work-orders are opened and coded as warranty when applicable and the status of the call is communicated to the Warranty Coordinator. Ensure technicians are aware of time allowed to complete the warranty repair and that necessary approval is received from the manufacturer prior to completing the work.
• Verifying technician timecards – submit technician time cards to the department manager daily by 10am. Prior to submission, verify that time sheet numbers align with invoicing. Notify the manager of any discrepancies.
• Documentation – as work orders are completed, ensure that any noteworthy information relayed by the technician e.g. parts required, cable lengths, number of techs required for execution, or any other special requirements are documented accurately for future reference. Ensure all related company documents are accurate, professional, spell checked, and aesthetically pleasing for all our customers, and suppliers.
• Update financial spreadsheets and input new data daily
• Prepare weekly amounts invoiced & new approvals
• Prepare material for Finance team each month at month end i.e., amounts invoiced, backlog of jobs and review jobs to be closed each month
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.
• Other tasks and responsibilities as may be required from time to time consistent with the growth and development of Total Power and the position of CSS.

What You Need (Requirement)
• Minimum 2 years’ dispatching experience in a similar industry.
• Demonstrated ability to troubleshoot basic questions of a technical nature.
• Excellent working knowledge of Microsoft Office, and strong computer skills / aptitude.
• Time management, accountability, and dependability.
• Excellent communication; verbal and written.
• Excellent problem solving, negotiation, and decision-making skills.
• Excellent organizational skills with strong multi-tasking capabilities.

Working Conditions
• Manual dexterity is required to use desktop computers and peripherals.
• Overtime as required.

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…
Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.

Our growth:
As Canada’s 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family, and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.
No Agencies please.

Field Service Technician - Mississauga

Field Service Technician - Mississauga

Mississauga, ON

Download Information Package

Field Service Technician

We Offer

  • 100% Employer Paid Medical and Dental Benefits
  • Employer RRSP Matching Program
  • Annual Health/Wellness Spending Accounts
  • Professional Growth & Development

 What You’ll Do – The Role

  • Perform emergency service, preventative maintenance, repairs, troubleshooting, and instruction for customer generators as efficiently as possible.
  • Test, measure, and verify electrical component operations, including energized components and electrical fields.
  • Program, test, and connect transfer switches.
  • Program, test, and trouble shoot both generators set and synchronizing controls system.
  • Conduct startups and load bank tests as required.
  • Operate / diagnose engine driven gensets powered by diesel or natural gas.
  • Build strong customer relationships by engaging in positive, professional communications.
  • Maintain all company tools and materials, including an accurate inventory of parts.
  • Communicate with the Supervisor on all aspects of service.
  • Complete required service and equipment performance reports as required.

 What You Need

  • Minimum 3 years’ experience as a generator field service technician.
  • College-level Power Generation Diploma, Certified Mechanic with electrical skills or Licensed Electrician with mechanical skills preferred.
  • A valid ON driver’s license in good standing.
  • Working knowledge of D/C and A/C electrical systems.
  • Mechanical, engine, and electrical trouble shooting skills.
  • Superior customer service skills and track record.
  • Professional verbal and written communication skills.
  • Comfortable using MS Office suite including Outlook suite.
  • Strong time management skills.
  • The ability to work efficiently with minimal supervision.
  • In the case of a power outage or declared State of Emergency by any level of Government in ON, be available for work.

 

Working Conditions

  • After hours On-Call – Required
  • Heavy lifting and physical exertion is required
  • Ability to work irregular hours / overtime
  • Full time position plus approved OT
  • Willing to work locally and throughout the Province of Ontario
  • Travel will be required.  A valid passport and ability to enter the US for factory training may be required on occasion.

 

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide.  For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers.  Visit us at www.totalpower.ca to learn more about us.

 

Our growth:

As Canada’s 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family, and grow with us!

 

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success.  We EMPOWER them to be ENGAGED!

 

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager

 

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

 

Only those selected for an interview will be contacted.

No Agencies please.

Field Service Manager - Mississauga

Field Service Manager - Mississauga

Mississauga, ON

Download Information Package

Field Service Manager

We Offer
• 100% Employer Paid Medical and Dental Benefits
• Employer RRSP Matching Program
• Annual Health/Wellness Spending Accounts
• Professional Growth & Development

What You’ll Do – The Role (Responsibilities)
• Lead the Field Service Technicians to exceed; sales revenue, gross margins and income forecasts.
• Complete regular ride-alongs with Technicians, providing technical and procedural coaching and mentoring.
• Provide direction and support to Technicians holding them accountable for quality, productivity, and customer service.
• In collaboration with the dispatch team, ensure that Technician time is optimized in terms of billable service, while ensuring the right Technician with the right skills for the job is dispatched in the most efficient manner, and that all required job details (reports, hours, parts, comments) are accurately executed in-system.
• Provide leadership in achieving Service Metrics Targets and customer satisfaction.
• Take a pro-active approach to resolving any customer complaints or disputes, continuing to promote a high standard of customer service. This will involve direct customer contact with established negotiation authority.
• Ensure that all Health & Safety requirements are followed and continually work to reduce our risk.
• Manage and approve Technician timecards including overtime and double-time.
• Assist with determining required staffing levels, related recruiting, and orientations.
• Perform technician one-on-ones, performance management and employee development.
• Increase technician productivity with the objective of improving our competitiveness and increasing income. This will include making equipment and supplies purchase recommendations and orders.
• Ensure hours used to perform work are reflective of hours allotted, and where exceptions are encountered, all possible steps are taken to mitigate future issues.
• Partner with Service Sales to ensure customer acquisition, renewals, and customer loyalty are optimized.
• Perform random site audits to ensure that our services consistently achieve the highest standards in our industry.
• Ensure that all Employee’s work together and communicate in such a way that will avoid problems and disputes, always putting the Customer first. Prioritize duties for all field employees.
• Other tasks and responsibilities as may be required from time to time consistent with the position of Service Manager and the job description and duties set out above.

What You Need (Requirements)
• 5+ years of Service Technician experience in generator industry required.
• Excellent working knowledge of Microsoft Office and computers.
• Valid ON Driver’s License in good standing and personal vehicle insurance.
• Strong HR management, interpersonal, and customer service skills.
• Team building, coaching, training, with the ability to coordinate activities, and improve task efficiency.
• Excellent communication; verbal and written.
• Problem solving, negotiation, decision making, and judgment.
• Excellent organizational skills with strong multi-tasking capabilities.
• Travel and overtime as required. Participation in the after-hours on call rotation required.
• In the case of power outage or declared State of Emergency by any level of Government in Ontario, be available for work.

Working Conditions
• Travel will be required. A valid passport and ability to enter the US may be required on occasion.
• Manual dexterity required to use desktop computer and peripherals.
• Overtime as required.
• Lifting or moving up to 40lbs. may be required.

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.

Our growth: As Canada’s 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.
No Agencies please.

HR Business Partner - Mississauga

HR Business Partner - Mississauga

Mississauga, ON

Download Information Package

HR Business Partner 

We Offer

  • 100% Employer Paid Medical and Dental Benefits
  • Employer RRSP Matching Program
  • Annual Health/Wellness Spending Accounts
  • Professional Growth & Development

What You’ll Do – The Role (Responsibilities)

  • Formulate partnerships across the organization to deliver value-added service to management and employees that reflects the business objectives
  • Conduct and attend meetings with respective client group
  • Provide support to business leaders, managers, and employees across all levels of the organization
  • Act as a resource, advise, and support HR Team members
  • Develop and maintain a “pulse” on respective client group
  • Work with HR team to achieve and execute departmental key performance indicators (KPIs), goals and objectives

Employee Relations

  • Serve as first point of contact for employees, internal customer service, and management for any employee-related items
  • Conduct and attend meetings with respective client group
  • Lead performance management with the management team by coaching on corrective action, helping prepare warning letters, probationary reviews, terminations, etc.
  • Work with management and senior leadership on increasing employee engagement, building morale, and improve productivity and retention by utilizing HR trends and strategies
  • Facilitate onboarding and offboarding, including collaborating on onboarding plans and training schedules, and conducting and reporting on exit interviews
  • Provide support on merger and acquisition activities
  • Contribute to organizational planning, including restructuring and succession planning, by providing guidance and input
  • Oversee the internal transfer and change process, including collaboration with management on changes and the HR team on the administration
  • Identify and communicate trends and challenges within the assigned client group to the Director, Human Resources and business leaders and suggest action items to assist with mitigation
  • Take appropriate action to mediate interpersonal conflicts and conduct investigations

Training & Development

  • Identify training needs, facilitate training sessions, and facilitate developmental conversations on soft skills and legislative requirements
  • Provide counselling and career development support and resources for all levels of staff
  • Work to create and collaborate on maintaining a national database of employee skills
  • Facilitate formal and informal training/coaching sessions on relevant HR topics and skills for designated client group
  • Participate in the evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met.

Talent Acquisition

  • Participate in the execution of the company’s recruitment strategy
  • Work with HR Recruiters and managers to meet hiring goals by filling open positions with talented and qualified candidates.
  • Strategize with management on current and future talent needs and provide support on requests
  • Support client group recruitment efforts when backup is needed

Health & Wellness

  • Consult and participate in leave of absence, disability, return-to-work plans, acting as a liaison between management, HR, and employees, and collaborating with Health & Safety Team as needed
  • Collaborate on any educational items regarding benefits and wellness programs
  • Develop and promote work-life balance initiatives and understanding

General Duties

  • Act as backup and support to the HR team
  • Ensure regulatory compliance and reduce legal risks. Partners on legal claims as needed
  • Records management tasks as applicable
  • Maintain an effective level of business literacy
  • Stay current on emerging developments within the Human Resources field, employment legislation.
  • Projects as assigned
  • Provide employment verifications and references as needed
  • Other tasks and responsibilities as may be required from time to time

What You Need (Requirements)

  • Minimum Bachelor’s degree or equivalent in Human Resources or related field
  • Minimum five years’ experience in Human Resources
  • CHRP designation preferred
  • Bilingual in French and English considered an asset
  • Leadership experience preferred
  • Excellent interpersonal relationship-building and communication skills
  • Ability to conduct meetings and host training sessions
  • Self motivated with strong organizational skills; must be able to work in a fast-paced, high performance and team work environment
  • Ability to maintain high level of confidentiality as well as sensitive and confidential situations
  • Excellent working knowledge of Microsoft Office, MS Projects, HRIS Systems
  • Experience with ADP Workforce Now HRIS system is considered an asset

 Working Conditions

  • Office environment, hybrid work available
  • In the case of a power outage or declared State of Emergency by any level of Government in Ontario, be available for work
  • Periodic travel as required
  • Ability to attend and conduct presentations
  • Manual dexterity required to use desktop computer and peripherals
  • Overtime as required
  • Lifting or moving up to 10lbs may be required

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide.  For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers.  Visit us at www.totalpower.ca to learn more about us.

 

Our growth:

As Canada’s 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family, and grow with us!

 

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success.  We EMPOWER them to be ENGAGED!

 

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager

 

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

 

Only those selected for an interview will be contacted.

No Agencies please.

Junior Technician, Fuels - Mississauga

Junior Technician, Fuels - Mississauga

Mississauga, ON

Download Information Package

Junior Technician – Fuels

We Offer

  • 100% Employer Paid Medical and Dental Benefits
  • Employer RRSP Matching Program
  • Annual Health/Wellness Spending Accounts
  • Professional Growth & Development

 

What You’ll Do – The Role (Responsibilities)

  • Perform minor repairs to fuel systems with direct supervision by senior technicians
  • Ensuring proper in-house maintenance is performed on vehicles, workshop, yard, shop equipment and tools
  • Completing all required administrative work-order documentation to ensure costs are correctly allocated, and customer information is captured
  • Take part in daily Health & Safety initiatives
  • Attend company and industry training events as organized by the employer
  • Other tasks and responsibilities as may be required from time to time consistent with the position of Junior Technician and the job description and duties set out above.

 

What You Need (Requirement)

  • Minimum of 1 years’ experience working in a technical trade
  • Valid Driver’s License in good standing
  • Be a part of the Company’s after hours on call schedule.
  • In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

 

Working Conditions

  • Manual dexterity is required to use desktop computers and peripherals.
  • Heavy lifting and physical exertion, is required
  • Overtime as required.
  • Lifting or moving up to 50lbs may be required.

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide.  For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers.  Visit us at www.totalpower.ca to learn more about us.

Our growth:

As Canada’s 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family, and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success.  We EMPOWER them to be ENGAGED!

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.

No Agencies please.

National IT Manager - Mississauga

National IT Manager - Mississauga

Mississauga, ON

Download Information Package

National IT Manager

We Offer
• 100% Employer Paid Medical and Dental Benefits
• Employer RRSP Matching Program
• Annual Health/Wellness Spending Accounts
• Professional Growth & Development

What You’ll Do – The Role (Responsibilities)
• Oversee all day-to-day activities of the IT department.
• Coach and mentor, the team towards achieving departmental and organizational goals.
• Oversee the IT support function to ensure that a standard of excellence is upheld.
• Implement best-practice IT processes in alignment with the ITIL framework across the team and regularly review to determine where improvements can be made.
• Consistently challenge and empower the team to develop a culture of accountability and professional growth.
• Maintain and execute professional development programs for all team members.
• Ensure a strong Cybersecurity posture across the organization through a combination of products, services, and education.
• Maintain the IT roadmap in conjunction with the IT Director, and execute tasks related to the roadmap.
• Make sure that all project work is tracked, deadlines are assigned to tasks, and that team members are held accountable to meet their deadlines.
• Manage the execution of budget-approved IT projects to implement new/upgrade existing systems and solutions.
• Work with business stakeholders across the organization to deliver IT solutions to business problems.
• Oversee all IT procurement, software licensing, and IT equipment levels.
• Manage relationships with all IT suppliers and service providers.
• Manage and maintain all supplier agreements, ensuring that all agreement renewals go through a full review, justification, and renegotiation process.
• Analyze IT spend on a scheduled basis, to identify areas for consolidation or cost savings.
• Keep up to date with new technologies and suggest areas for improvement to the IT Director.
• Develop and maintain strong data backup, archiving and disaster recovery policies and systems, and ensure that these are regularly tested.
• Develop detailed requirements documentation for large IT projects and deliver to vendors in an RFP/RFQ format.
• Design and deliver engaging, informative, well-organized IT training to staff.
• Provide hands-on support for advanced technical issues.
• Ensure that Company assets are maintained responsibly.
• Manage proper disposal of Company assets in accordance with provincial law.

What You Need (Requirements)
• Minimum 7 years’ experience in IT leadership roles within mid-sized organizations.
• Minimum 3 years’ experience in a prior technical role, with advanced working knowledge of the Microsoft technology stack.
• Advanced knowledge of cloud computing, specifically Microsoft Azure, is considered a definite asset.
• Proven track record of leading high-performing IT teams across a variety of technical disciplines.
• Highly focused, well-organized, and resourceful self-starter, with ability to successfully deliver results in a deadline-driven environment.
• Strong communication skills with ability to build connections at all levels of the organization.
• Strong presentation skills with the ability to simplify complex topics.
• Place a strong emphasis on customer service, both internally and externally.
• Strong problem identification and problem resolution skills.
• Present a professional image to the Company’s customers and suppliers maintaining the highest ethical standard of conduct.
• In the case of a power outage or declared State of Emergency by any level of Government in Ontario, be available for work.

Working Conditions
• Travel may be required.
• Ability to attend and conduct presentations and training.
• Manual dexterity is required to use a desktop computer and peripherals.
• Overtime as required.
• Lifting or moving up to 30lbs may be required.

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…
Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.

Our growth:
As Canada’s 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family, and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.
No Agencies please.

Senior AR & Collections Analyst - Mississauga

Senior AR & Collections Analyst - Mississauga

Mississauga, ON

Download Information Package

 Senior AR & Collections Analyst

 

We Offer

  • 100% Employer Paid Medical and Dental Benefits
  • Employer RRSP Matching Program
  • Annual Health/Wellness Spending Accounts
  • Professional Growth & Development

 

What You’ll Do – The Role (Responsibilities)

  • Perform collection procedures on all invoices over 30 days old. Identify problem accounts – make prompt decisions for collection
  • Monitor all account credit limits and aging of receivables, communicate to the necessary parties when an account is over its limit
  • Identify disputed invoices, address the issues with the appropriate internal parties
  • Maintain summary AR disputes files by department/company
  • Facilitate regular AR disputes meetings with internal department/branch stakeholders
  • Determine root causes, recurring issues, review internal processes
  • Work with National Credit & Collections Manager to establish policies, practices, and systems to reduce the volume of the disputed invoices
  • Process credit card payments
  • Track and monitor project Holdbacks
  • Other related duties as assigned

 

What You Need (Requirements)

  • 3-5 years’ credit collections experience with strong negotiating and communication skills preferred.
  • Certified Credit Professional (CCP) or working toward preferred.
  • Excellent working knowledge of Microsoft Office and understanding of computerized accounting systems.
  • Written and verbal fluency in English
  • Knowledge of French language is considered an asset
  • Strong problem-solving skills with good organizational, time management and prioritizing skills.
  • In the case of a power outage or declared State of Emergency by any level of Government, be available for work.
  • Ability to attend and conduct presentations.

 

Working Conditions

  • Occasional Travel may be required.
  • Manual dexterity is required to use desktop computers and peripherals.
  • Overtime as required.
  • Lifting or moving up to 10lbs may be required.

 

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…

 

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide.  For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers.  Visit us at www.totalpower.ca to learn more about us.

 

Our growth:

As Canada’s 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family, and grow with us!

 

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success.  We EMPOWER them to be ENGAGED!

 

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

 

Only those selected for an interview will be contacted.

No Agencies please.

 

Service Repairs Advisor - Mississauga

Service Repairs Advisor - Mississauga

Mississauga, ON

Download Information Package

Service Repairs Advisor

We Offer
• 100% Employer Paid Medical and Dental Benefits
• Employer RRSP Matching Program
• Annual Health/Wellness Spending Accounts
• Professional Growth & Development

What You’ll Do – The Role (Responsibilities)
• Manage repair sales with the aim of achieving gross margins and sales revenue that exceed forecasts
• Timely and accurate estimating and quotations
• Assist with smooth and accurate project administration
• Regularly and accurately populate the company’s business tracking tools
• Develop and maintain a customer and prospect list
• Provide budgets and forecasts as requested
• Quotation follow up and track success rates
• Work with sub-contractors to provide repair total estimation information to customers where required
• Request and coordinate repair parts pricing and availability with the Total Power Parts Department
• Identify new service contract proposals
• Follow up on all quotations to gain customer approval to achieve annual sales targets
• Work with existing Contract Customers where it is required to provide Customer service and support to ensure that their Total Power experience meets or exceeds their expectations
• Meet and exceed Repair Sales Targets
• Contribute to the growth of contract sales targets
• Contribute to maintain and grow contract renewal rate targets
• Open repair work orders where required
• Follow-up on all submitted repair quotes within 48 hours
• Provide purchase orders to sub-contractors
• Work with technicians on unit down service calls to properly inform customer of situation. Follow-up with customer until technicians return to site for repairs, keeping them informed of status of parts, timeframe, and costs
• You are part of a team striving to “Provide the Best Customer Service in the Industry”
• Work with others in the Service and Service Sales department to ensure the right service is supplied, at the right time and that the necessary information is provided to the technician and customer
• Ensure that all employees work together as a team and communicate in such a way that will avoid problems and disputes, always putting the customer (external and internal) first
• Assist the Company in developing stronger relationships with our customers and suppliers
• Provide new ideas from revenue growth that the Company’s customer would value
• Participate in weekly Service Sale Department meetings to discuss opportunities and issues
• Other tasks and responsibilities as may be required from time to time
Service Product Responsibilities
Included items: (Non-Warranty Repairs)
• ALL SERVICE REPAIR Estimates

What You Need (Requirements)
• University/College education or equivalent experience
• Minimum 3 years of Sales Experience in similar industry preferred
• Valid Driver’s License in good Standing and a reliable personal vehicle required
• Excellent computer skills
• Excellent Customer Service skills. Deliver on our Customer Service Promise to ‘Make each Customer Experience Extraordinary’ by upholding our Pillars and Values and following our Company Communication Charter
• Maintain a well-organized and clean work area
• Mechanical or Electrical aptitude and/ or knowledge of combustion engines an asset
• Follow all Company Health and Safety Policies and Guidelines and Privacy Policies
• Ability to build and maintain lasting relationships with corporate departments and key business partners
• Good organizational, time management and prioritizing skills
• Strong problem identification and resolution skills
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work
• Present a professional image to the Company’s customers and suppliers maintaining the highest ethical standard of conduct

Working Conditions
• Travel may be required
• Ability to attend and conduct presentations
• Manual dexterity required to use desktop computer and peripherals
• This is an OT exempt position. However, there will be times when additional hours will be required to meet customer requirements
• Lifting or moving u to 30lbs may be required

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…

Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.

Our growth: As Canada’s 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family, and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.
No Agencies please.

Service Sales Representative, Repairs - Mississauga

Service Sales Representative, Repairs - Mississauga

Mississauga, ON

Download Information Package

Service Sales Representative – Repairs, Mississauga

We Offer
• 100% Employer Paid Medical and Dental Benefits
• Employer RRSP Matching Program
• Annual Health/Wellness Spending Accounts
• Professional Growth & Development

What You’ll Do – The Role (Responsibilities)
• Manage repair sales with the aim of achieving gross margins and sales revenue that exceed forecasts
• Timely and accurate estimating and quotations
• Assist with smooth and accurate project administration
• Regularly and accurately populate the company’s business tracking tools
• Develop and maintain a customer and prospect list
• Provide budgets and forecasts as requested
• Quotation follow up and track success rates
• Work with sub-contractors to provide repair total estimation information to customers where required
• Request and coordinate repair parts pricing and availability with the Total Power Parts Department
• Identify new service contract opportunities and work with the Service Agreement Advisor to provide service contract proposals
• Follow up on all quotations to gain customer approval to achieve annual sales targets
• Work with existing Contract Customers where it is required to provide Customer service and support to ensure that their Total Power experience meets or exceeds their expectations
• Meet and exceed Repair Sales targets
• Contribute to the growth of contract sales targets
• Contribute to the maintain and grow contract renewal rate targets
• Open major repair work orders where required
• Follow-up on all submitted repair quotes within 48 hours
• Provide purchase orders to sub-contractors
• Work with technicians on unit down service calls to properly inform customer of situation. This includes rental equipment costs and time frame. Follow-up with customer until technicians return to site for repairs, keeping them informed of status of parts, timeframe, and costs.
• You are part of a team striving to “Provide the Best Customer Service in the Industry”
• Work with others in the Service and Service Sales department to ensure the right service is supplied, at the right time and that the necessary information is provided to the technician and customer.
• Ensure that all employees work together as a team and communicate in such a way that will avoid problems and disputes, always putting the customer (external and internal) first
• Assist the Company in developing stronger relationships with our customers and suppliers
• Provide new ideas for revenue growth that the Company’s customers would value
• Participate in weekly Service Sales Department meeting to discuss opportunities and issues
• Other tasks and responsibilities as may be required from time to time

Service Product Responsibilities
Included items: (non-warranty repairs)
• ALL SERVICE REPAIR Estimates
• Engine replacement or major work (Non-Home Stand By)
• Diesel fuel system and Injector work- (includes replacement, rebuild and injector cleaning)
• Radiator replacement or re‐core (rad cleaning by third party = minor repair)
• Alternator Repair rebuild or replacement – (Advise if brand name e.g. Stanford, Marathon and others)
• Major Enclosure repairs or modifications (example handles, locks, fixing loose panel are Minor repair)
• Control system upgrades, replacements, or wiring changes (exception G&H panels)
• Remote monitoring
• Unit downs or requiring immediate quote while working on site.
• Repairs requiring rental units (minor repairs at health care facilities need to have this considered)
• When sub‐trades are involved (e.g. electricians, cranes, rebuild shops, etc.)
• Exhaust systems & turbos from engine to muffler including new insulation (OEM parts up to flex=Minor)
• Gear box repairs and change outs (gear oil changes and cleaning = Minor Repair)
• Major refurbishments (refurbishments that require subcontractors, site visits, or involve replacement or reconfiguration of larger systems (fuel, engine, alternator, exhaust)
* Home standby generator excluded from Major Repair category
What You Need (Requirement)
• University/College education or equivalent experience
• Minimum three years of sales experience in a similar industry preferred
• A valid driver’s license in good standing and a reliable personal vehicle required
• Excellent computer skills
• Excellent customer service skills. Deliver on our Customer Service Promise to ‘make each Customer experience extraordinary’ by upholding our Pillars and Values and following our Company Communication Charter
• Mechanical or Electrical aptitude and/or knowledge of combustion engines an asset
• Ability to build and maintain lasting relationships with corporate departments and key business partners
• Good organizational, time management and prioritizing skills
• Strong problem identification and resolution skills
• Present a professional image to the Company’s customers and suppliers maintaining the highest ethical standard of conduct
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work

Working Conditions
• Travel required.
• Ability to attend and conduct presentations.
• Manual dexterity required to use desktop computer and peripherals.
• This is an OT exempt position. However, there will be times when additional hours will be required to meet customer requirements
• Lifting or moving up to 30lbs may be required.

SOUNDS LIKE YOU?? APPLY NOW – careers@totalpower.ca

A little bit about Us…
Proudly Canadian and respected throughout the industry, we have built our success through expertise, integrity, and innovation in providing on-site power generating solutions nationwide. For more than 60 years, our unparalleled reputation for delivering the right generator solution and superior customer service has been built by our loyal Customers. Visit us at www.totalpower.ca to learn more about us.

Our growth:
As Canada’s 1st Choice for PowerGen, we’ve been growing quickly and aim to keep doing so – if you want to be part of our success story, join our family, and grow with us!

Our culture: Our employees are our biggest asset; their engagement and passion are the key to our success. We EMPOWER them to be ENGAGED!

“Thank you for making this company a very warming and welcoming place to work and do business in.” – Service Manager

Selected candidates with disabilities who require support in the selection process will be accommodated to the best of our ability. Please let us know how we can help.

Only those selected for an interview will be contacted.
No Agencies please.